1 reviews | Active since Sept 2021
Bad Support
Unfortunately I have been experiencing some very bad customer service from SADV over the last few months, thankfully my line is stable and that is not the issue, but they are unable to (or unwilling) resolve my speed issue, I even upgraded to their biggest package of 1000/500 and still my speed maxes out at 600, this just isn't acceptable for what I need or what I am paying for and the refuse to respond to my emails and after waiting well over 60 minutes on hold I can never get through to anyone able to help, even after asking several time to speak to a more senior person I am met with no response, if my issue isn't resolved today I will be cancelling my service and moving to another ISP, one that cares about the experience a customer receives on there service.
Thank you for taking your time and write to us
Kindly accept our apology for the inconvenience this has caused,
Please note i have created a ticket for you with SA041121 , one of our senior support team is busy investigating the cause of the slow speed
We will revert back to you once the investigation is done
Thank you
^Tumi
Thank you for taking your time and write to us
Kindly accept our apology for the inconvenience this has caused,
Please note i have created a ticket for you with SA041121 , one of our senior support team is busy investigating the cause of the slow speed
We will revert back to you once the investigation is done
Thank you
^Tumi
Thank you for taking our call earlier
Please note a technician will make arrangements with you to come to your premises tomorrow
They will contact you and confirm the time
Thank you
^Tumi
Thank you for taking our call earlier
Please note a technician will make arrangements with you to come to your premises tomorrow
They will contact you and confirm the time
Thank you
^Tumi