Bad service from internet provider

We will tomorrow be a week without fibre. Phoning the service provider on Wednesday and we were informed there is a fibre break and ticket will be opened with 48 hours turnaround time. Well on Friday I had to phone again. This time the new agent could not see any call logged and had to do again but according to her she cannot give a time frame for this to be sorted. Both times no ticket number was not received. Today phone again and was informed they cannot trace an account but they took my money from November 2020??? All data and call money depleted due to this and they just do not care about their customers. If this is how they treat their customers by eagerly taking their money and provide no service at all I don't know ... Why was I not informed about "no account" is waht I want to knoe. Why did a manager not phoned me back after I requested them to let them phone me. Just if you need an uodate phone again. What?? For goodness sake do they run a busness or what? If you ever looking for a internet provider SUDV is not the one you need as you will be left frustrated with the answers and no service.