BE
Barend E
1 reviews | Active since Jul 2011
27 Jul 2021, 15:15
Bad service for SADV
I've trying through Accelirit for the past 2weeks to move my fibre line from Cell C to Accelirit without any success. I just get excuses of they are getting errors and don't know how long it will take to get resolved
I'm reliant on having a internet connection as I'm working from home.
Helpful (0)
Replies (1)0
Replies (1)
SADV's replyOfficial
27 Jul 2021, 16:01Thank you contacting us!
Vumatel and SA Digital Villages have merged after the transfer of SADV’s wholesale fibre network assets to Vumatel.
The two companies will now operate and trade as single entities within the market.
The SA Digital Villages (SADV) brand will continue to operate as an Internet Service Provider (ISP) and remain a standalone entity within the CIVH group.
Please note the following going forward;
- Open Access Service Provider must log any new requests for assistance via the Vuma SP Portal.
- The SADV Support team will only service requests received from SADV ISP client(s) and Service Providers in transition
If you are not an SADV customer, kindly please make contact with your service provider for assistance
Regards,
The SA Digital Villages Team
Vumatel and SA Digital Villages have merged after the transfer of SADV’s wholesale fibre network assets to Vumatel.
The two companies will now operate and trade as single entities within the market.
The SA Digital Villages (SADV) brand will continue to operate as an Internet Service Provider (ISP) and remain a standalone entity within the CIVH group.
Please note the following going forward;
- Open Access Service Provider must log any new requests for assistance via the Vuma SP Portal.
- The SADV Support team will only service requests received from SADV ISP client(s) and Service Providers in transition
If you are not an SADV customer, kindly please make contact with your service provider for assistance
Regards,
The SA Digital Villages Team
SADV's reply27 Jul 2021, 16:01
Official
Thank you contacting us!
Vumatel and SA Digital Villages have merged after the transfer of SADV’s wholesale fibre network assets to Vumatel.
The two companies will now operate and trade as single entities within the market.
The SA Digital Villages (SADV) brand will continue to operate as an Internet Service Provider (ISP) and remain a standalone entity within the CIVH group.
Please note the following going forward;
- Open Access Service Provider must log any new requests for assistance via the Vuma SP Portal.
- The SADV Support team will only service requests received from SADV ISP client(s) and Service Providers in transition
If you are not an SADV customer, kindly please make contact with your service provider for assistance
Regards,
The SA Digital Villages Team
Vumatel and SA Digital Villages have merged after the transfer of SADV’s wholesale fibre network assets to Vumatel.
The two companies will now operate and trade as single entities within the market.
The SA Digital Villages (SADV) brand will continue to operate as an Internet Service Provider (ISP) and remain a standalone entity within the CIVH group.
Please note the following going forward;
- Open Access Service Provider must log any new requests for assistance via the Vuma SP Portal.
- The SADV Support team will only service requests received from SADV ISP client(s) and Service Providers in transition
If you are not an SADV customer, kindly please make contact with your service provider for assistance
Regards,
The SA Digital Villages Team