tK
tony K
1 reviews | Active since Jul 2013
09 Apr 2020, 09:22
Bad service
I had internet connection from last Saturday. since Last Saturday each and every day network disconnected 2 to 3 hours. Currently no internet connection since 2PM yesterday till now. No response, No feedback, No update I received
Helpful (0)
Replies (9)0
Replies (9)
SADV's replyOfficial
09 Apr 2020, 09:27Hi Tony, we are truly sorry to hear that you have drops in your connectivity. Please private reply to us with your order details (name the order is under and the address) as well as your support ticket reference, so we can escalate this to one of our team leaders.
SADV's reply09 Apr 2020, 09:27
Official
Hi Tony, we are truly sorry to hear that you have drops in your connectivity. Please private reply to us with your order details (name the order is under and the address) as well as your support ticket reference, so we can escalate this to one of our team leaders.
tK
tony K's updateReviewer Update
09 Apr 2020, 11:59They have not attend issue yet. I have no internet connection past 23 hrs. what kind of service is this?
tK
tony K's update09 Apr 2020, 11:59
Reviewer Update
They have not attend issue yet. I have no internet connection past 23 hrs. what kind of service is this?
SADV's replyOfficial
09 Apr 2020, 12:23Hi Tony, we have sent communication to your ISP regarding the update on your downtime. We have escalated this to our Technical Support Team Leader. The team will be in contact with you regarding a technician that needs to come out to your property. They may not need to access your unit and might only have to work in the complex, but they will advise further.
SADV's reply09 Apr 2020, 12:23
Official
Hi Tony, we have sent communication to your ISP regarding the update on your downtime. We have escalated this to our Technical Support Team Leader. The team will be in contact with you regarding a technician that needs to come out to your property. They may not need to access your unit and might only have to work in the complex, but they will advise further.
tK
tony K's updateReviewer Update
09 Apr 2020, 15:24one of technician came and replace cable but he said nothing wrong with cable but something wrong with Fiber which means another team must come out. this is ridiculous. Do I need to wait anout 24hrs?? Pls send out team today I can't wait till tomorrow
tK
tony K's update09 Apr 2020, 15:24
Reviewer Update
one of technician came and replace cable but he said nothing wrong with cable but something wrong with Fiber which means another team must come out. this is ridiculous. Do I need to wait anout 24hrs?? Pls send out team today I can't wait till tomorrow
SADV's replyOfficial
15 Apr 2020, 08:30Hi Tony, our contractor says he has tried to contact you to arrange a time when they can come and fix the fibre. Please advise on an alternative number we can contact?
SADV's reply15 Apr 2020, 08:30
Official
Hi Tony, our contractor says he has tried to contact you to arrange a time when they can come and fix the fibre. Please advise on an alternative number we can contact?
tK
tony K's updateReviewer Update
15 Apr 2020, 08:57i have a problem on my cell. you can contact ***
tK
tony K's update15 Apr 2020, 08:57
Reviewer Update
i have a problem on my cell. you can contact ***
tK
tony K's updateReviewer Update
15 Apr 2020, 09:06I spoken with your contractor. they said they will phone me this afternoon and they can only come out tomorrow. which means I have no internet connection a whole day again.
tK
tony K's update15 Apr 2020, 09:06
Reviewer Update
I spoken with your contractor. they said they will phone me this afternoon and they can only come out tomorrow. which means I have no internet connection a whole day again.
SADV's replyOfficial
15 Apr 2020, 09:19Hi Tony, please private reply to us with the number. Unfortunately, Hello Peter protects people's privacy and blacks out numbers in general messages.
SADV's reply15 Apr 2020, 09:19
Official
Hi Tony, please private reply to us with the number. Unfortunately, Hello Peter protects people's privacy and blacks out numbers in general messages.
SADV's replyOfficial
15 Apr 2020, 09:30Thanks so much Tony, we will pass this on to the team :)
SADV's reply15 Apr 2020, 09:30
Official
Thanks so much Tony, we will pass this on to the team :)