Bad service

I have been a SADV client since since 2022 and I have recommended this service provider to many of my friends and family members however today I don't come here as a happy client, recently I lost the internet and I informed SADV as my service provider and they issued a ticket,two days after the technicians came to attend to the matter and after an assessment was done they told me that there is cable that was cut off and my question was "how from the first place the cable was visible hanging on the Poles like a electricity cables" this technicians told me that they would report back to the office and he told me to expect the people a day after who were coming to fix the cable,and to my surprise no one came on that day on the fourth day I reached out again to SADV and they told me that the first technicians that were sent to me to attend to the matter did not actually report back to the office as a result the office didn't know the outcome of the situation,fast forward the matter was resolved after days of not having internet,I then reached out again to SADV to ask back the number of days I didn't use the internet because the matter was not delt with in a satisfying maner,the first person I spoke to agreed that the number of days will be given back to me,when I saw that there was no progress on the matter I then spoke to SADV again and the urgent again promised me that the days will be given back to me and nothing happened,I then reached out to the third urgent who told me straight that there is nothing such,they don't give the days back.i have all the screenshots exchanging words with SADV urgents regarding this matter but I will attach it when necessary.