Bad service

The beginning of july my debit order did not go off. I went on to supersonics whatsapp chat to get their account number so i can do an eft. I'm the 3 July i phoned them to confirm payment and it was told to me that, that was the wrong account that was given and that I would have to e-mail them pop to ensure my refund in which I did. I was sent another link to make payment so my line could be active and i did so. The consultant I spoke to said that refunds take 24/48 hours. Up to today I haven't received any refund and the call centre agents can't help me because they can't give me proper answers. It came to a point where the calls are dropped in my ear. I've sent numerous e-mails to every department, but to no avail. Up to today I've spent over a R1000 on supersonic which includes my R395 that I paid twice and all the airtime i had to buy. All they Say is they will escalate the issue. I'm utterly disappointed in their service and professionalism. Yours truly Imtiaaz Abdol