Bad service

I am sick and tired of this Isp , money was not debited from my account i dont know if it's Vuma reach or who suppose to debit my account between the 2 companies, i have been trying to get hold of their contact centre from yesterday and this morning i have been on line for 2 hours line keep on dropping, i have money on my account and when I went online I find out my payment option was not added to my profile, trying to send whatsapp to their robot but it is not helping with any thing, i sent email and I am getting auto reply I am working from Home, someone must call me my number is *** , i have money on my Absa accout they should debit their money and connect my line, been trying to get store I can pay with for smooth connection I ddidn't install fiber to play games but for work purposes,if your agents can have hold for more than 20min you might As well not have contact centre or operating hours at all..the fact that there is this long hold it means we all calling for queries and lines are queuing all in all you are the bad ISP