EM
Erica M
1 reviews | Active since Feb 2013
04 May 2020, 16:11
Bad service
I have been waiting for SADV to come do my fiber installation since 4 April 2020. Everyday I call them its a different story. Today I found out my order was canceled but they dont know why. Im always referred to some coordinator which they decline to provide contact details of. They are the only infrastructure provider in my estate so I guess this is the service we will receive.
Helpful (0)
Replies (4)0
Replies (4)
SADV's replyOfficial
04 May 2020, 16:43Hi Erica, we are truly sorry for the delay and inconvenience caused. Please could you provide us your order details (name the order is loaded under and unit number), in a private reply, so we can escalate this to our Operations Manager for you.
SADV's reply04 May 2020, 16:43
Official
Hi Erica, we are truly sorry for the delay and inconvenience caused. Please could you provide us your order details (name the order is loaded under and unit number), in a private reply, so we can escalate this to our Operations Manager for you.
EM
Erica M's updateReviewer Update
05 May 2020, 14:11HI my order number is:***.
Mongezi Masinga
***
Mongezi Masinga
***
EM
Erica M's update05 May 2020, 14:11
Reviewer Update
HI my order number is:***.
Mongezi Masinga
***
Mongezi Masinga
***
SADV's replyOfficial
05 May 2020, 14:56Hi Erica, please private reply this to us, as the details are hidden. In the mean time, we will escalate the name through to our Ops Manager.
SADV's reply05 May 2020, 14:56
Official
Hi Erica, please private reply this to us, as the details are hidden. In the mean time, we will escalate the name through to our Ops Manager.
SADV's replyOfficial
06 May 2020, 09:47Thanks for the details Erica! We have passed this on to our Operations Manager for urgent attention.
SADV's reply06 May 2020, 09:47
Official
Thanks for the details Erica! We have passed this on to our Operations Manager for urgent attention.