Bad bad service......

App**** for fiber with SADV, installation was scheduled for Tuesday 12 Oct 10am , 5 minutes before 10am they asked to move to next day after my wife took off to be at home for the installation.

They then arranged for 10 Wednesday 13 Oct, they only arrived around 11am and could do all the work and another team had to come and finish the installation around 12pm the afternoon of the 13th Oct. They said activation of the link takes 24-48hours.

Yesterday 14 October I logged a ticket on their web /client portal to enquire when the link would be active as it was still down, that was around 15:00, I also sent a email to *** and called their call center that is "supposed" to run 24/7. No one answered the call and to date no reply on the support email sent.

Today 15 Oct I opened 4 more tickets as the link is STILL not activated, I called the support center again and held the line for over 90 minutes, I started 8th in line to be helped after holding on for over 60 minutes I had moved to first in line to be helped and stayed there for over 30 minutes without being helped, I eventually gave up and dropped the call. Their support service is non existant. No feedback on the tickets opened, there is option to leave a message on the support line *** if you dont want to hold, no ones calls you back. Stay away from their service