Awful service 😢

Took up a package with SADV as my ISP with VUMA spoke to SADV to.advise that I have a line issue. A ticket was logged with ref number ***0 on Friday 24 Jan 2025. I called VUMa today 30 Jan 2025 for a follow up and I'm told the ticket was resolved. Yet I.still don't have connection. I called the 010 number which states it's incorrect. Went to the chat line and whatsapp line only to be told that need to speak to Vuma. IM Being sent from pillor to post yet my payment is done with no service provided. Thos is the worst service ever provided.