tM
tebogo M
1 reviews | Active since Apr 2010
20 Aug 2019, 14:31
Appalling service from SADV.
Receive a call on 19.8.2019 at exactly 14:58 from SADV to schedule a fibre installation for Tuesday,20.8.2019 for 13:30, which I accept. Come Tuesday at 14:00, no installation team in sight! Call SADV and spoke to Lucia and the response I get is "that's strange, installation is scheduled for 21.8.2019'!!! I had to take time off for this ******* service! Appalling!!!!!
Helpful (0)
Replies (3)0
Replies (3)
SADV's replyOfficial
20 Aug 2019, 16:15Good day Tebogo, we are truly sorry for the inconvenience caused. Unfortunately, there seems to be a mix-up in communication. We have your appointment for tomorrow (the twenty first). Please let us know if you are still available.
SADV's reply20 Aug 2019, 16:15
Official
Good day Tebogo, we are truly sorry for the inconvenience caused. Unfortunately, there seems to be a mix-up in communication. We have your appointment for tomorrow (the twenty first). Please let us know if you are still available.
tM
tebogo M's updateReviewer Update
20 Aug 2019, 17:11Despite my fury at the poor service level, I am quite impressed with the feedback and response to my dissatisfaction. Hopefully, a negative unintended situation will turn out positively.
Installation scheduled for tomorrow.
Installation scheduled for tomorrow.
tM
tebogo M's update20 Aug 2019, 17:11
Reviewer Update
Despite my fury at the poor service level, I am quite impressed with the feedback and response to my dissatisfaction. Hopefully, a negative unintended situation will turn out positively.
Installation scheduled for tomorrow.
Installation scheduled for tomorrow.
SADV's replyOfficial
20 Aug 2019, 17:15Hi Tebogo, we are truly sorry for the confusion and will ensure the team is on time tomorrow.
SADV's reply20 Aug 2019, 17:15
Official
Hi Tebogo, we are truly sorry for the confusion and will ensure the team is on time tomorrow.