appalling service

I am really disappointed with the service I have received from SADV regarding the Vuma wifi installation.

I advised the person who was assisting me of the area I stay in and she even asked me to send her the proof of residence as she was not picking up my address on their system.

She eventually advised that she managed to get my address on the system and requested me to make a payment,it was on the 2nd of January 2025.Upon receiving a confirmation email I noticed that the address that is registered is not mine,I contacted them and made them aware and they advised that the matter has been escalated.

I have been following up every 2 days and to date I havent received any feedback regarding the installation not the feedback as the matter was escalated.

To say that I am disappointed with the service is an understatement.I have been making follow ups with them and also requested that they refund the amount that I paid however they fall on deaf ears.I need for Vuma/SADV to refund the amount I paid because they cannot deliver their promises.