KK
Karmen K
1 reviews | Active since Jun 2020
30 Dec 2020, 16:09
Appalling and terrible Service!!
If I could give them zero stars, I would! Have been waiting since 04 December 2020 to get fibre working in our home. We have an infinite amount of reference numbers and keep calling but nothing is happening. First debit order is about to go off in January 2020, yet we haven’t been able to access fibre or wifi at all!! Absolutely appalling service!! SADV - you should be embarrassed!!
Helpful (0)
Replies (2)0
Replies (2)
SADV's replyOfficial
31 Dec 2020, 16:45 Good day Karmen,
Thank you for reaching out to us about this.
Please accept our sincere apologies for the inconvenience you may have experienced, we really appreciate your patience and understanding. We take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations in this instance.
I am very committed to fixing this for you and have escalated your query to our sub contractors for further assistance.
Please feel free to contact us at *** , we will be happy to assist you with any of your queries.
Sincerely,
The SADV Team
Thank you for reaching out to us about this.
Please accept our sincere apologies for the inconvenience you may have experienced, we really appreciate your patience and understanding. We take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations in this instance.
I am very committed to fixing this for you and have escalated your query to our sub contractors for further assistance.
Please feel free to contact us at *** , we will be happy to assist you with any of your queries.
Sincerely,
The SADV Team
Best regards,
SADV's reply31 Dec 2020, 16:45
Official
Good day Karmen,
Thank you for reaching out to us about this.
Please accept our sincere apologies for the inconvenience you may have experienced, we really appreciate your patience and understanding. We take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations in this instance.
I am very committed to fixing this for you and have escalated your query to our sub contractors for further assistance.
Please feel free to contact us at *** , we will be happy to assist you with any of your queries.
Sincerely,
The SADV Team
Thank you for reaching out to us about this.
Please accept our sincere apologies for the inconvenience you may have experienced, we really appreciate your patience and understanding. We take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations in this instance.
I am very committed to fixing this for you and have escalated your query to our sub contractors for further assistance.
Please feel free to contact us at *** , we will be happy to assist you with any of your queries.
Sincerely,
The SADV Team
Best regards,
KK
Karmen K's updateReviewer Update
02 Jan 2021, 17:01This is SADV’s standard response to all complaints. It has been 3 days since my initial post, and NO ONE from your company has had the decency to contact me and resolving this issue!! You don’t deserve to be in business!!! You should be ashamed!
KK
Karmen K's update02 Jan 2021, 17:01
Reviewer Update
This is SADV’s standard response to all complaints. It has been 3 days since my initial post, and NO ONE from your company has had the decency to contact me and resolving this issue!! You don’t deserve to be in business!!! You should be ashamed!