AFrihost-SADV

I have logged a fibre fault via Afrihost to SADV(ref ***) from the 19th of March 2020, up untill today SADV has not attended my fibre fault or give an update to Afrihost on what is the problem and when is it gonna be resolved. Afrihost told me that they have been sending follow up email but no update from SADV. I have Tried calling them my self but they just told me that they can only speak to Afrihost which they also failed to do. SADV is very useless, in the coming meeting will raise this to the body corporate because we can not deal with such useless company.