Activation of my fibre

SADV own the fibre infrastructure @ De Velde Estate and offer numerous ISP options to choose from via their website.

So I apply with Cool Ideas stating that there is already a line installed in the apartment, working and only needs the ISP/data activation. The application was placed over a week ago.

Today I received an update from Cool Ideas that SADV have not even responded to them regarding the configuration of the line to their servers. How in the hell does it take this long to configure an already working fibre line over to the ISP? SADV automatically redirects you to all the numerous ISP's they've partnered with once you apply on their website yet they don't even respond to the ISP's or service related queries?

Reading some feedback on MyBroadBand of other fibre developers. Namely Openserve or Frogfoot. They have customers who require a NEW installation live in less than 7days. Keep in mind that a new installation requires a technician to physically install the fibre line at your home, after that the activation process starts.

I am over a week in for activation only. Seriously???

For the life of me I can't understand how SADV, who already had the whole infrastructure live since 4years ago, can't even respond to their partnered ISP's so that customers can make use of the very thing they are in business for.