NH
Natalie H
1 reviews | Active since Jul 2012
12 Apr 2019, 10:59
Activation of home fibre - no response
Hi there!
I have moved to a new place and my service provider is accelerit fibre. However in order to activate my internet they needed to know what the CPE box is. the cpe device belongs to SADV and that they need to activate it. Accelerit has logged a ticket with them at the begin of the month as still no feedback or help from SADV. Some of us need good internet at home to work. Please can this resolved. Ticket Ref 61673. Thank you.
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Replies (2)0
Replies (2)
SADV's replyOfficial
15 Apr 2019, 16:41Hi Natalie, unfortunately, the previous tenant never cancelled his service with his ISP, who in turn never cancelled it with us. Our agreement is with the ISPs, so we cannot release a line without consent from the other ISP. We have escalated to them and are awaiting a response.
SADV's reply15 Apr 2019, 16:41
Official
Hi Natalie, unfortunately, the previous tenant never cancelled his service with his ISP, who in turn never cancelled it with us. Our agreement is with the ISPs, so we cannot release a line without consent from the other ISP. We have escalated to them and are awaiting a response.
NH
Natalie H's updateReviewer Update
16 Apr 2019, 16:32Hi there!
Thank you for your response. However, that is not my problem that the previous tenant did not cancel. Therefore I need to suffer and my home business? I would like my line activated. I have waited 2 weeks for this to be resolved. You should hounding them to get this done and so your new potential customers don’t think the worst of your service. In my opinion the line should be automatically cancelled when a person moves out so the CPE box can be used by the next person. I would like this resolved this week as I was already told it will get done “sometime this week”. Let’s see how well you honor your word to customers. Thank you.
NH
Natalie H's update16 Apr 2019, 16:32
Reviewer Update
Hi there!
Thank you for your response. However, that is not my problem that the previous tenant did not cancel. Therefore I need to suffer and my home business? I would like my line activated. I have waited 2 weeks for this to be resolved. You should hounding them to get this done and so your new potential customers don’t think the worst of your service. In my opinion the line should be automatically cancelled when a person moves out so the CPE box can be used by the next person. I would like this resolved this week as I was already told it will get done “sometime this week”. Let’s see how well you honor your word to customers. Thank you.