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AJ W

1 reviews | Active since Aug 2012

27 Sept 2021, 11:40

Accounts nightmare

Good day.

I just received my invoice for September. Someone in the accounts department better get back to me ASAP and rectify my account. I AM BEING BILLED FOR TWO FIBRE LINES WHILE I ONLY HAVE ONE FIBRE LINE. So I don't know who the hell added an additional fibre line to my account. I did NOT request an additional line. My instalment is R595 and NOT R1190. If the incorrect amount is going to be deducted from my bank account all hell is going to break loose and your Debi Check mandate will be made null and void. For heaven sake, trying to get a call answered to get the matter resolved is atrocious.

0
Replies (3)
SADV
SADV's reply27 Sept 2021, 15:41
Official
Good afternoon Mr Westhuizen

Thank you for taking my call earlier, As per our conversation , am getting this issue resolve for you
I will be giving you a call tomorrow in the afternoon as per our agreement followed by the confirmation in writing


Thank you
Tumi

Best regards,

AW
AJ W's update28 Sept 2021, 15:32
Reviewer Update
Update:

Thanks to Tumi my account was rectified.
Tumi delivered on her promise to keep me updated on this specific matter while she corresponded with the accounts department.

Thanks again Tumi for your help and assistance in getting the matter resolved.

SADV
SADV's reply28 Sept 2021, 19:49
Official
Good evening Mr Arend

Thank you very much for the feedback
Please also check your emails, i have just sent you another email

Thank you

Best regards,