Accounts department line never answered

Sad self-care portal doesn’t work properly. I’ve never registered but it says that I did. I tried resetting my password but I’ve been waiting for the reset email for hours. I’ve tried calling the accounts department since 8am and I’m placed on hold for close to 30 mins and as soon as I’m first in line, the call automatically drops. I’ve called 5 Consecutive times and the same thing happens. I urgently need my account to be reconnected.