Absolutely !!SHOCKING!! service from SADV (unbelievable story, please read!)

To whom it may concern,

My fiancée (Chane Fouche) and I have decided to have fibre done at her apartment December 2018. We have notified SADV of this and we have been waiting for the “fault” to be fixed since then until now, which is already beyond unacceptable.

Recently we came in contact with Teekay Ntimbana, who said she would make sure we finally get the situation solved. The first team came in about 2 weeks ago and told us we don’t have a line connecting to our unit (which is extremely strange seeing everyone else around us had one, and should this not have been done already??) So the “fault” was no fault at all, just a very poor installation done initially (I hope you didn’t pay them for an installation at unit 31 because there was none up to Saturday). So on this first visit, they could not connect our line, even after granting them access via our neighbour’s unit, as the line is supposed to come through there (which is another question, why can the lines not run independently from each unit, as this is a huge headache when it comes to installation and fault finding, having to go through 2 or maybe even 3 houses for 1 installation??? Its absolutely absurd!!??) , they said they needed access to the geyser room which was locked and my neighbour had the key (who puts a access / service point for a fibre line in a private home owner’s geyser room where only they have access????!!). So now they had to come again, nearly 2 weeks later by the way, to come and connect my line, and I also had to arrange my neighbour to be present at 9 in the morning, but no, not even this could go smoothly, as Teekay notified us that the team can no longer come at 9 but only at 12, of which now, I had to ask my neighbour to either stay until 12 or leave the door open, of which she luckily did and trusted us with, causing yet another headache.

So the guys came at 12, then they said, not just do we need access to the geyser room, but also my neighbours house!!! After getting this ALSO sorted out, the guys took FOUR HOURS to complete the job, which Teekay assured us would only take about an hour to an hour and a half or so. In other words, my whole Saturday depleted, my valuable time, wasted. After this, things only got worse, my line worked for about 2 hours only, the installers damaged my neighbours DSTV connection, left the house dirty full of dirt and *****s, leaving them angry at me and looking at me to sort out their DSTV problem, ABSOLUTELY UNACCEPTABLE!!!!!!!!!!!!!!!!!!!! After numerous phonecalls and issues, my neighbours DSTV got sorted out, I am still sitting without my fibre connection, running through Gigs and Gigs of mobile data, costing me HUNDREDS of rands because of SADV’s absolute incompetency!!!! When contacting Teekay yesterday, she refused to answer my calls or my whatsapps as to the way forward. This is very very very very, UNPROFESSIONAL!! I am furious and will take this up as high as I can, and you can keep an eye on hellpeter as well, as I will post this same mail on the site. I expect this matter to be treated with the utmost urgency, even forward this to your Directors and Operations Managers, so they know how poorly their company and investment is being run. I demand this problem be sorted out ASAP or I WILL, take this much further than this…..