DB
Dylan B

1 reviews | Active since Jan 2015

18 Nov 2019, 14:57

absolutely ******* infrastructure planning

i am beyond my wits end with these people and im not even a customer. they have now asked us for the fourth time to gain access to my unit in order to install fibre in the units above us. poor infrastructure planning is the cause for all this. they are the most *********** bunch of service providers ive ever dealt with.

they call the infrastructure "daisy chain" where they go from the ground floor to the units directly above. they have just called demanding access to my unit in order to install in a unit thats not even directly above me.

goes without saying that i will never be a customer of sadv, id rather live without internet if they were the only service provider left in the world. absolutely pathetic bunch of non performers . rather get your data transferred via ***eons and notes.

0
Replies (1)
SADV
SADV's reply18 Nov 2019, 15:27
Official
Good day Dylan, unfortunately some sites, due to the way they were built, do not allow for the general way of pulling fibre into a unit. We have also not been able to build new routes for the fibre installations. Therefore, we have had to find alternative ways to bring fibre into units above the ground floor units. We completely understand how frustrating this must be for you, as the main route runs through your apartment to feed all the other units. We are truly sorry for the inconvenience caused.