IH
Ian H
1 reviews | Active since Jun 2012
18 Aug 2019, 16:58
Absolutely Pathetic
Absolutely shocking service Fibre Line now down for over 16 Days. Call they give you an answer that never happens! I am tired of all the Bull**** that I get from them. I can't move providers due to contract now paying or something that doesn't work. Have paid over R400 for prepaid LTE so far
Helpful (0)
Replies (8)0
Replies (8)
SADV's replyOfficial
19 Aug 2019, 15:34Good day Ian, please let us know what area you reside in and we will provide you with an update. Please note that we have experienced an outage in Brackendowns. The majority of resident's services have been restored. However, the council damaged of our our feeder cables in phase 7, so some residents are still without services. ETR is the end of today for rectification.
Best regards,
SADV's reply19 Aug 2019, 15:34
Official
Good day Ian, please let us know what area you reside in and we will provide you with an update. Please note that we have experienced an outage in Brackendowns. The majority of resident's services have been restored. However, the council damaged of our our feeder cables in phase 7, so some residents are still without services. ETR is the end of today for rectification.
Best regards,
IH
Ian H's updateReviewer Update
19 Aug 2019, 15:45I live in Brackendowns but have received so many empty promises since the 3 rd August This makes this complaint 18 days old I am paying for something that doesn't work!! I believe that your email from my experience with your company is also false
IH
Ian H's update19 Aug 2019, 15:45
Reviewer Update
I live in Brackendowns but have received so many empty promises since the 3 rd August This makes this complaint 18 days old I am paying for something that doesn't work!! I believe that your email from my experience with your company is also false
SADV's replyOfficial
19 Aug 2019, 16:14Good day Ian, we did fix the network on Friday, however, then realised upon our completion that the council had damaged the cable, causing services to not be restored. However, please let us know which email you are referring to, so we can follow up with our team.
Best regards,
SADV's reply19 Aug 2019, 16:14
Official
Good day Ian, we did fix the network on Friday, however, then realised upon our completion that the council had damaged the cable, causing services to not be restored. However, please let us know which email you are referring to, so we can follow up with our team.
Best regards,
IH
Ian H's updateReviewer Update
19 Aug 2019, 16:48#97753 logged 2nd August. All other communications are linked to this. Phoned nearly every day on Friday I tried 82 times!!
IH
Ian H's update19 Aug 2019, 16:48
Reviewer Update
#97753 logged 2nd August. All other communications are linked to this. Phoned nearly every day on Friday I tried 82 times!!
IH
Ian H's updateReviewer Update
19 Aug 2019, 18:46It is now 19h00 still no fibre. So another broken Promise
IH
Ian H's update19 Aug 2019, 18:46
Reviewer Update
It is now 19h00 still no fibre. So another broken Promise
IH
Ian H's updateReviewer Update
22 Aug 2019, 16:55Still waiting for PROPER feedback and commitment
IH
Ian H's update22 Aug 2019, 16:55
Reviewer Update
Still waiting for PROPER feedback and commitment
IH
Ian H's updateReviewer Update
01 Sept 2019, 14:14After three weeks they found the fault. POOR INSTALLATION! Surely they should start at the problem
IH
Ian H's update01 Sept 2019, 14:14
Reviewer Update
After three weeks they found the fault. POOR INSTALLATION! Surely they should start at the problem
SADV's replyOfficial
02 Sept 2019, 08:41Good day Ian, our team confirmed on your support ticket on the twenty sixth of August that the fibre is working optimally. If you are still not connecting to the internet, then please contact MWEB for further assistance.
Best regards,
SADV's reply02 Sept 2019, 08:41
Official
Good day Ian, our team confirmed on your support ticket on the twenty sixth of August that the fibre is working optimally. If you are still not connecting to the internet, then please contact MWEB for further assistance.
Best regards,