JM
Jeffrey M
1 reviews | Active since Aug 2011
19 May 2019, 17:31
Absolutely no interest in providing an update to a query from 3 weeks ago.
Horrible service even before gets installed in complex. Ive sent a request three weeks ago asking for feedback from their site and nobody got back to me for 2 weeks. Then on following up, i get a mail asking for further details of complex and name. That was last week and to date there has been no further feedback from SADV. I wish there was an option to choose own fibre line provider as it seems this company does not have new clients interests as a priority. Maybe its not so much the company but the sales and support team of which mails have been sent to. This is worse than Telkom.
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SADV's replyOfficial
20 May 2019, 08:54Good day Jeffrey, I cannot apologise enough for the lack of communication received. I have checked our system and found your order. What I can tell you is the site completed last week. We have handed the site to our Operations Department, who will do a final look through of test results, then allocate a technical coordinator that will start phoning customers who have signed up, to schedule the installations. We phone according to sign up date and you are 5th in the queue. You can expect a call within the next 2 weeks to arrange your installation.
SADV's reply20 May 2019, 08:54
Official
Good day Jeffrey, I cannot apologise enough for the lack of communication received. I have checked our system and found your order. What I can tell you is the site completed last week. We have handed the site to our Operations Department, who will do a final look through of test results, then allocate a technical coordinator that will start phoning customers who have signed up, to schedule the installations. We phone according to sign up date and you are 5th in the queue. You can expect a call within the next 2 weeks to arrange your installation.