BP
Braam P
1 reviews | Active since Aug 2020
21 Aug 2020, 13:15
Absolute garbage this year.
They've been double billing me for 3 months. Raised it with their accounts department, and it's been 3 weeks without a response. Called and escalated it multiple times. Same story every time: accounts will contact you. They never do.
Been without service for a week now because of a cable fault, says the first technician. No, it's a router says the second. No, it's a cable says the helpdesk. Which is it? does anyone over there know?
Helpful (0)
Replies (4)0
Replies (4)
SADV's replyOfficial
24 Aug 2020, 14:05Dear Mr. Perold.
Please not e that our accounts team is actively investigating and will get back to you before COB tomorrow the 25th of August.
Regards SADV
Please not e that our accounts team is actively investigating and will get back to you before COB tomorrow the 25th of August.
Regards SADV
Best regards,
SADV's reply24 Aug 2020, 14:05
Official
Dear Mr. Perold.
Please not e that our accounts team is actively investigating and will get back to you before COB tomorrow the 25th of August.
Regards SADV
Please not e that our accounts team is actively investigating and will get back to you before COB tomorrow the 25th of August.
Regards SADV
Best regards,
BP
Braam P's updateReviewer Update
25 Aug 2020, 11:09Accounts finally got around to me, after I complained here/called multiple times/e-mailed multiple times/complained to the sales department. Not ideal at all, but at least that's done.
Now I just need service restored: I'm on day 12 without internet. I'm going to call the service desk for an update now, but yesterday's call didn't amount to anything.
Now I just need service restored: I'm on day 12 without internet. I'm going to call the service desk for an update now, but yesterday's call didn't amount to anything.
BP
Braam P's update25 Aug 2020, 11:09
Reviewer Update
Accounts finally got around to me, after I complained here/called multiple times/e-mailed multiple times/complained to the sales department. Not ideal at all, but at least that's done.
Now I just need service restored: I'm on day 12 without internet. I'm going to call the service desk for an update now, but yesterday's call didn't amount to anything.
Now I just need service restored: I'm on day 12 without internet. I'm going to call the service desk for an update now, but yesterday's call didn't amount to anything.
BP
Braam P's updateReviewer Update
25 Aug 2020, 13:37Called again, sat through another 30 minutes of waiting to be told there's no update and it's being escalated. Again.
At this point I'm literally paying SADV for doing absolutely nothing at all.
At this point I'm literally paying SADV for doing absolutely nothing at all.
BP
Braam P's update25 Aug 2020, 13:37
Reviewer Update
Called again, sat through another 30 minutes of waiting to be told there's no update and it's being escalated. Again.
At this point I'm literally paying SADV for doing absolutely nothing at all.
At this point I'm literally paying SADV for doing absolutely nothing at all.
BP
Braam P's updateReviewer Update
27 Aug 2020, 15:28I have called every single day of this week, and I'm no closer to finding out what the **** is going on with my ticket. Still no internet.
BP
Braam P's update27 Aug 2020, 15:28
Reviewer Update
I have called every single day of this week, and I'm no closer to finding out what the **** is going on with my ticket. Still no internet.