aA
arlow A

1 reviews | Active since Nov 2016

29 Nov 2016, 07:31

A company that honestly can't care less -

<p>Every now and then something happens, a freak accident or something out of control and we as the public forgive, because we get it, everybody deserves a second chance. But going without WiFi for over 72hours, calling SADV more than 8 times and being given false promises of fixing the problem and getting back to you, is inexcusable. SADV is one of the most unprofessional companies I have ever had to deal with, our fibre to home went out on Saturday(26 November) I called to ask what is going on and they rep**** with: ' It is broken and we can only send someone on Monday'. After complaining they promised first thing on Sunday they will fix it, then Monday...well guess what it's Tuesday now, still no WiFi, and despite them talking to me multiple time via telephone, they have not once had the decency to say sorry or call me back to explain what is happening or keep me updated. Honestly, don't waste your time with people who obviously don't care for their customers.</p>

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Replies (2)
aA
arlow A's update29 Nov 2016, 12:01
Reviewer Update

SADV came back to me after talking to their marketing and sales department, they fixed the problem within 2 hours of this post, they proved to me there is still someone in the company that cares and in future I know where to go find help.

SADV
SADV's reply29 Nov 2016, 12:20
Official

Thank you! We genuinely care for our customers and thank you for your ongoing support.