7 to 14 days MEANS 14 weekdays. 48 hours means never.

We have "escalated" 3 times now to install in my apartment. I have received no feedback since the 3rd of April. When I phone the support centre, all I am told is to wait the TAT of 7 to 14 days, and that I must phone cool ideas. I am being told that things are still within TAT, as it is "working days", but in the same breath I'm told that you do work on weekends and public holidays. I am also being told that there is a severe backlog in JHB.

It's a joke that I'm forced to use SADV. I've used TT connect at my previous apartment, and they are superheroes compared to SADV.

I've explained the urgency of my situation too, but it was brushed off and I was just told they were going to "escalate". I work for a Bank providing an essential service to our economy. I am forced to go into the office each day and put myself at risk of picking up coronavirus, JUST BECAUSE I dont receive feedback and cant let higher management know my situation.

Your staff are acting way to spoilt for business. "Escalate" seems just like a way to close a query, and keep a customer quiet for 2 days since that's supposedly how long it takes for an escalated query to be responded to. It's way past 2 days for me now.

Also, if you are going to ask support staff to work from home, can you give them proper equipment so I can actually hear what they have to say?