48 hours After Installation and Still No Access to Network!

Been over 48 hours since Fibre was installed and activated, and I have still not received my login details to access the network! Called multiple times and emailed. 24 hours after installation I was informed by call centre staff that my account had still not been created! Post installation service is poor and call centre staff can seem to provide ETA, even though stating that login details will be provided between 24-48 hours after installation? In addition conflicting information was received from technicians. This is highly frustrating and is affecting my ability to work remotely from home.