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mdvisser M
1 reviews | Active since Dec 2016
15 Jul 2019, 21:36
3 weeks since the installation and we still don't have fibre!
It has been more than 3 weeks since they have installed the fibre from the street to our home. Still we have no connection. Apparently the fault is at the cabinet unit, but they haven't been to our home to ser what the problem is. We have been phoning for 3 weeks and get no joy from them, no one that can just arrange for the fibre line to be fixed. They don't answer their phones and they never phone you back with feedback. They are terrible with customer service!
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SADV's replyOfficial
12 Aug 2019, 09:08Hi Maritza, we are truly sorry to hear that we have let you down. Unfortunately, your review did not pull through to our main page until we noticed 2 different pages of reviews. However, please could you let us know if you have since been assisted or if we need to escalated this for you. We would also need the name the order was placed under, as unfortunately, we we cannot locate an order under your name.
SADV's reply12 Aug 2019, 09:08
Official
Hi Maritza, we are truly sorry to hear that we have let you down. Unfortunately, your review did not pull through to our main page until we noticed 2 different pages of reviews. However, please could you let us know if you have since been assisted or if we need to escalated this for you. We would also need the name the order was placed under, as unfortunately, we we cannot locate an order under your name.