3 weeks after sign-up and no installation to date

I signed up online via SADV's rather convoluted online sign-up process and had high hopes of receiving a call within a few days regarding when my fibre line would be ready.

A week after receiving confirmation that my online order was received I hadn't heard from SADV, so I called their support phone line and was told to wait a few more days as they're "still processing the order". A further 2 weeks passed and I have not heard from SADV yet. I tried calling them again in between this time, but on this occasion was told my line should have been provisioned/ installed already, and was then put on hold for 10 minutes until I eventually cut the call and gave up.

SADV's after hours service is also shocking as I tried calling after work one day and waited in a queue for 15 minutes before giving up.

The Department not Home Affairs would put this company's service levels to shame. Stay away at ALL costs.