SA WiFi refuses to refund after months of failed service

SA WiFi refuses to refund after months of failed service

I signed up with SA WiFi on 2 July 2025 and paid for a router plus one month subscription. I was promised delivery within 7 days, but only received the router on 14 August 2025. From the start, the service was unreliable. After the initial 40GB ran out, I was instructed to insert my own MTN SIM card, but the connection never worked properly.

I logged complaints, had a technician CALL, and eventually requested a refund. The COO, Dillon, personally promised me multiple times that the refund would be processed. On Monday, 15 September 2025, he assured me I would receive proof of payment by 10am. Since then, my calls have been dropped, my messages ignored, and no refund has been paid.

This has caused me severe inconvenience and loss of income. I demand my full refund immediately. If not resolved, I will continue escalating this matter to ICASA, the National Consumer Commission, and my bank for a chargeback.

Consumers deserve transparency, honesty, and working services—not empty promises.