Based on recent customer reviews, SA WIFI Group is drawing sustained criticism across connectivity, billing and support. Customers in areas such as Protea Glen and King William's Town report weeks without internet despite paid subscriptions, routers arriving months late, and data allocations falling short of the advertised 40GB. Unanswered WhatsApp messages, emails and dead phone lines are the loudest complaint, with refund requests reportedly ignored for months. Several reviewers name senior staff, including a COO, over broken payment promises, and some threaten escalation to ICASA and the National Consumer Commission. One long-standing customer recalls better earlier service.
TrustIndex
1.8
NPS Score
-100
Recommended: Unlikely
Oct '25 - Sep '26
Frequently Asked Questions About SA WIFI GROUP
What do customers say about SA WIFI GROUP?
Based on recent customer reviews, SA WIFI Group is drawing sustained criticism across connectivity, billing and support. Customers in areas such as Protea Glen and King William's Town report weeks without internet despite paid subscriptions, routers arriving months late, and data allocations falling short of the advertised 40GB. Unanswered WhatsApp messages, emails and dead phone lines are the loudest complaint, with refund requests reportedly ignored for months. Several reviewers name senior staff, including a COO, over broken payment promises, and some threaten escalation to ICASA and the National Consumer Commission. One long-standing customer recalls better earlier service.
Is SA WIFI GROUP trustworthy?
SA WIFI GROUP has a TrustIndex of 1.8 out of 10 on Hellopeter, based on 20 reviews in the last 12 months. Hellopeter has tracked SA WIFI GROUP across 25 total reviews. How is the TrustIndex calculated? →
Recent reviews (20)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Mar 2026
Terrible!!!
Instead of paying me what’s due to me, Kolani Mkhavele , Dilon and a 3rd member that’s undisclosed to me continue to not only threaten but they continue to harass me instead of paying me what’s due to me. They’ve tried every scare tactic but I refuse to be exploited. Should anything happen to me it’s on them 3. I would never advise anyone to get into business with these people.
1 reviews | Active since Mar 2026
Terrible!!!
Instead of paying me what’s due to me, Kolani Mkhavele , Dilon and a 3rd member that’s undisclosed to me continue to not only threaten but they continue to harass me instead of paying me what’s due to me. They’ve tried every scare tactic but I refuse to be exploited. Should anything happen to me it’s on them 3. I would never advise anyone to get into business with these people.
1 reviews | Active since Mar 2026
Terrible business!
Terrible company. They owe me money since October 2025 til date. Constantly been given the run around. Threatened with lawyers yet they still can’t pay me. I then again gave them the benefit of the doubt , paid money for their terrible WiFi services but the WiFi did not work on the exact day I paid and I’m still given the run around with a refund. I would not recommend anyone to have anything with them. They’re a terrible company. 0/10 would not recommend. Their founder is rude and ********* too.
1 reviews | Active since Mar 2026
Terrible business!
Terrible company. They owe me money since October 2025 til date. Constantly been given the run around. Threatened with lawyers yet they still can’t pay me. I then again gave them the benefit of the doubt , paid money for their terrible WiFi services but the WiFi did not work on the exact day I paid and I’m still given the run around with a refund. I would not recommend anyone to have anything with them. They’re a terrible company. 0/10 would not recommend. Their founder is rude and ********* too.
1 reviews | Active since Apr 2024
SA WIFI A **** - DONT MAKE THE SAME MISTAKE I DID
**** i give the zero for service there is no customer service support, poor poor service, I have been waiting since December for them to resolve a simple query, I have sent them communications on all their support platform they have no care they will occasional respond and acknowlge. I want my Refund
1 reviews | Active since Apr 2024
SA WIFI A **** - DONT MAKE THE SAME MISTAKE I DID
**** i give the zero for service there is no customer service support, poor poor service, I have been waiting since December for them to resolve a simple query, I have sent them communications on all their support platform they have no care they will occasional respond and acknowlge. I want my Refund
1 reviews | Active since Nov 2020
SA Wifi - MTN
Our residents is in Protea Glen Ext 12, we have WiFi internet connection issues since 24th December 2025 until now 05 January 2026, we have send WhatsApp and email messages, it has been promises but nothing was actioned. Please help also today nothing is happening
1 reviews | Active since Nov 2020
SA Wifi - MTN
Our residents is in Protea Glen Ext 12, we have WiFi internet connection issues since 24th December 2025 until now 05 January 2026, we have send WhatsApp and email messages, it has been promises but nothing was actioned. Please help also today nothing is happening
1 reviews | Active since Jan 2026
Bad Bad Bad! SA WIFI is the pits of all WIFI companies
Sies! Don't ever ever ever! Order or even consider SA WIFI, they are bad bad, i paid November 2025 till now i haven't received my router or even my money back and no one responds to any email or text, worse their phone doesn't even work. Dont trust these people!
1 reviews | Active since Jan 2026
Bad Bad Bad! SA WIFI is the pits of all WIFI companies
Sies! Don't ever ever ever! Order or even consider SA WIFI, they are bad bad, i paid November 2025 till now i haven't received my router or even my money back and no one responds to any email or text, worse their phone doesn't even work. Dont trust these people!
1 reviews | Active since Jun 2025
Bad Network
This is the worst wifi you will have no coverage for the days and even if you get coverage it will not last all day then have the worst customer service. Why am I spending money on Data after paying for WiFi?
1 reviews | Active since Jun 2025
Bad Network
This is the worst wifi you will have no coverage for the days and even if you get coverage it will not last all day then have the worst customer service. Why am I spending money on Data after paying for WiFi?
1 reviews | Active since Aug 2016
Worst service provider
This was once the best service provider, but it has now become the worst company ever. Once you have an issue with them, they cut communication channels by ignoring you in whatever way, be it WhatsApp messages or emails. They are the worst company that can not be reached telephonically.
1 reviews | Active since Aug 2016
Worst service provider
This was once the best service provider, but it has now become the worst company ever. Once you have an issue with them, they cut communication channels by ignoring you in whatever way, be it WhatsApp messages or emails. They are the worst company that can not be reached telephonically.