Poor service

SA WIFI King William's Town, Eastern Cape

Re: Demand for Reconnection of Wifi Services and Compensation for Inconvenience

I am writing to express my extreme dissatisfaction with the service provided by SA WIFI. As a customer who app**** for wifi services for my kids three months ago, I have been consistently paying my monthly subscription on time. According to our agreement, the monthly payment is due on the 1st of each month, and I made the payment for this month on the 28th of the previous month.

To my surprise, my wifi service was disconnected on the 1st of this month, despite having made the payment. I promptly called SA WIFI and sent proof of payment, but to date, my wifi has not been reconnected. I have made numerous attempts to contact SA WIFI, calling between 10 to 15 times, but your lines are consistently unavailable. Recently, I have found that SA WIFI can be reached through Facebook.

I am appalled by the lack of customer service and the manner in which SA WIFI conducts its business. As a service provider, I expect a certain level of quality and responsiveness, which SA WIFI has failed to deliver.

I demand that you reconnect my wifi services within 24 hours of receiving this letter. Failure to comply with this demand will result in me seeking a full refund of all payments made to date, which I expect to be processed within 7 days.

Furthermore, I will be forced to take my complaint to various media platforms to warn other potential customers about the poor service provided by SA WIFI. I am extremely disappointed with the way my issue has been handled and the lack of concern shown by SA WIFI.

I expect a prompt response and resolution to this matter.