Scores reflect the Overall AI Score for each category
Based on recent customer reviews, RSAWEB presents a sharply divided experience. Named WhatsApp and technical support agents earn genuine praise for fast, patient troubleshooting, yet a strong recurring theme is billing chaos, cancellation penalties and installation delays. Customers describe excellent frontline moments undermined by departments that do not communicate, unexplained price increases and third party fibre operators nobody will take ownership of.
Top Strengths:
- •Customer Service & Support Quality: Named agents including Siphokazi, Tashreeq, Nomtha, Sbongile and Ashwin are repeatedly praised for patience, weekend availability and resolving router and connectivity issues within minutes on the WhatsApp channel.
Replied to 61% of negative reviews
Reply time on negative reviews: 10h 25m
TrustIndex
4.2
Ranking
#3
in Mobile Networks
Reply Time
9h 27m
NPS Score
-61
Recommended: Unlikely
Replied to 61% of negative reviews
Reply time on negative reviews: 10h 25m
Nov '25 - Oct '26
Frequently Asked Questions About RSAWEB
What do customers say about RSAWEB?
Based on recent customer reviews, RSAWEB presents a sharply divided experience. Named WhatsApp and technical support agents earn genuine praise for fast, patient troubleshooting, yet a strong recurring theme is billing chaos, cancellation penalties and installation delays. Customers describe excellent frontline moments undermined by departments that do not communicate, unexplained price increases and third party fibre operators nobody will take ownership of.
What is RSAWEB's biggest strength?
RSAWEB's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support Quality. Named agents including Siphokazi, Tashreeq, Nomtha, Sbongile and Ashwin are repeatedly praised for patience, weekend availability and resolving router and connectivity issues within minutes on the WhatsApp channel.
What are the most common complaints about RSAWEB?
The most common complaint about RSAWEB, based on Hellopeter's AI analysis of recent customer reviews, is Network Reliability & Connection Quality. Customers report multi day outages, speeds far below advertised packages, random drops and high latency. A recurring complaint is no proactive outage notification and blame shifted to Vumatel, Octotel, Openserve or Metrofibre.
How does RSAWEB compare to other Fibre & Broadband companies?
RSAWEB scores 2.3 out of 5 on Hellopeter's AI analysis of service quality in Fibre & Broadband, compared to the Fibre & Broadband industry average of 1.9. Their strongest theme is Customer Service (3); their weakest is Billing & Contracts (1.6). The top AI-rated Fibre & Broadband business on Hellopeter is Atomic Access (4.7). How is the AI Score calculated? →
Is RSAWEB trustworthy?
RSAWEB has a TrustIndex of 4.2 out of 10 on Hellopeter, based on 519 reviews in the last 12 months. They reply to 61% of negative reviews, typically within 10 hours 25 min. Hellopeter has tracked RSAWEB across 2,987 total reviews. How is the TrustIndex calculated? →
Recent reviews (519)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
Overall, a good experience with useful services and a straightforward setup
Overall, a good experience with useful services and a straightforward setup. There is still some room to improve consistency, but the general impression is positive.
1 reviews | Active since Oct 2026
Overall, a good experience with useful services and a straightforward setup
Overall, a good experience with useful services and a straightforward setup. There is still some room to improve consistency, but the general impression is positive.
1 reviews | Active since Jul 2011
R1'000 cancellation fee on a month2month!!!!
They have a R1000 cancellation fee on a month to month contract (admin fee). Financially interest rates and cost of living jas risen. I needed a 3 month payment pause (or break in service) to just pay taxes. Now, R500 per month in my pocket allows me to get this done in 2 months, at which time I would have resumed service because I had no issues with their service and decided to keep them when returning back to uncapped. When I got this unexpected additional cost, PLUS a R200 router collection fee, I draw my conclusion. You took the effort to FIND a way to make me believe staying is better financially, because I will be paying more otherwise. So since you are so clever with MY finances, (not to mention insidious), Ill protect my finances. My monthly payment after 2-3 months will NOT be reflecting in their account. I will NOT be returning. Because of that word "Unfortunately". You fail to give me a viable solution, and unfortunately I fail to see a reason to return.
1 reviews | Active since Jul 2011
R1'000 cancellation fee on a month2month!!!!
They have a R1000 cancellation fee on a month to month contract (admin fee). Financially interest rates and cost of living jas risen. I needed a 3 month payment pause (or break in service) to just pay taxes. Now, R500 per month in my pocket allows me to get this done in 2 months, at which time I would have resumed service because I had no issues with their service and decided to keep them when returning back to uncapped. When I got this unexpected additional cost, PLUS a R200 router collection fee, I draw my conclusion. You took the effort to FIND a way to make me believe staying is better financially, because I will be paying more otherwise. So since you are so clever with MY finances, (not to mention insidious), Ill protect my finances. My monthly payment after 2-3 months will NOT be reflecting in their account. I will NOT be returning. Because of that word "Unfortunately". You fail to give me a viable solution, and unfortunately I fail to see a reason to return.
1 reviews | Active since Nov 2025
Horrible service i got i was sent a sim that's not even registered, as am typing this email am struggling
Horrible service i got i was sent a sim that's not even registered, as am typing this email am struggling to get my refund from this company its been 1 of the worst experiences ever.
1 reviews | Active since Nov 2025
Horrible service i got i was sent a sim that's not even registered, as am typing this email am struggling
Horrible service i got i was sent a sim that's not even registered, as am typing this email am struggling to get my refund from this company its been 1 of the worst experiences ever.
1 reviews | Active since Sept 2026
Outrageous cancellation fee, terrible service, I was trying to upgrade and give them MORE money!
I actually tried to upgrade my home internet with RSAWeb, but they were so shockingly bad at processing the upgrade that I ended up changing provider. I phoned, I opened tickets, I used WhatsApp, ***.... all these channels and I could not get through to anyone who could just talk to me about the process of upgrading and tell me the costs involved. It was days and days of frustration. So. I thought, if this is how they are when I'm trying to give them more money, imagine how bad it must be when things go wrong! I changed providers to Atomic Access who are a million times better, I just called them up and the person who answered the phone was able to help me immediately. Now RSAWeb wants to charge me a R999 fee just for cancelling, after being with them for over a year. Totally *******.
1 reviews | Active since Sept 2026
Outrageous cancellation fee, terrible service, I was trying to upgrade and give them MORE money!
I actually tried to upgrade my home internet with RSAWeb, but they were so shockingly bad at processing the upgrade that I ended up changing provider. I phoned, I opened tickets, I used WhatsApp, ***.... all these channels and I could not get through to anyone who could just talk to me about the process of upgrading and tell me the costs involved. It was days and days of frustration. So. I thought, if this is how they are when I'm trying to give them more money, imagine how bad it must be when things go wrong! I changed providers to Atomic Access who are a million times better, I just called them up and the person who answered the phone was able to help me immediately. Now RSAWeb wants to charge me a R999 fee just for cancelling, after being with them for over a year. Totally *******.
1 reviews | Active since Oct 2026
Great service from Yanda
I would like to thank Yanda for the excellent service I received. He was very helpful and understanding, took his time explaining the benefits of my product and made sure I understood everything properly. I never felt rushed and he was happy to answer my questions. It's always nice dealing with someone who knows their job and actually cares about helping customers. I was very happy with the assistance and really appreciate his patience. Keep up the good work Yanda!
1 reviews | Active since Oct 2026
Great service from Yanda
I would like to thank Yanda for the excellent service I received. He was very helpful and understanding, took his time explaining the benefits of my product and made sure I understood everything properly. I never felt rushed and he was happy to answer my questions. It's always nice dealing with someone who knows their job and actually cares about helping customers. I was very happy with the assistance and really appreciate his patience. Keep up the good work Yanda!
1 reviews | Active since Mar 2012
They are ***** and provide pathetic service
Their service is pathetic and their staff are *****. Mybinternet was down last weekend and they refused to contact Vumatel to ask someone to come out over the weekend. They said the technicians do not work weekends. When the technicians contacted me Monday morning, they confirmed their team did work that weekend. So why not tell me the truth that you refuse to reach out to the technicians. Furthermore, I requested that the manager and HOD to call me. They refused to message the manager to contact me. They guaranteed a manager or HOD will call me Monday morning. It's Thursday today and the phone call still did not come through. I am just waiting for my guys at busybuy to look for a better deal for me. But I am switching service providers simply because of them lying to me and because of their pathetic service. All they had to do was be honest, so I would know where I stand. But they chose dishonesty.
1 reviews | Active since Mar 2012
They are ***** and provide pathetic service
Their service is pathetic and their staff are *****. Mybinternet was down last weekend and they refused to contact Vumatel to ask someone to come out over the weekend. They said the technicians do not work weekends. When the technicians contacted me Monday morning, they confirmed their team did work that weekend. So why not tell me the truth that you refuse to reach out to the technicians. Furthermore, I requested that the manager and HOD to call me. They refused to message the manager to contact me. They guaranteed a manager or HOD will call me Monday morning. It's Thursday today and the phone call still did not come through. I am just waiting for my guys at busybuy to look for a better deal for me. But I am switching service providers simply because of them lying to me and because of their pathetic service. All they had to do was be honest, so I would know where I stand. But they chose dishonesty.
1 reviews | Active since Nov 2017
Well trained staff
Yanda the consultant was very efficient and understanding. He ensured I was happy and understood the benefits of my product
1 reviews | Active since Nov 2017
Well trained staff
Yanda the consultant was very efficient and understanding. He ensured I was happy and understood the benefits of my product