Based on recent customer reviews, RSA Retail Savings Bonds is criticised heavily for administrative delays and weak communication. Investors describe withdrawal and maturity requests going unanswered for weeks, incident numbers logged with no follow up, and help line calls left ringing for over an hour. Several reviewers report missing capital, unexplained payout amounts, and confusion between the stated seven day and quoted fifteen day turnaround. Requirements such as affidavits for changing a phone number frustrate older investors. One reviewer praised a same day maturity payout.
Replied to 100% of negative reviews
Reply time on negative reviews: 8h 44m
TrustIndex
3.3
Ranking
#93
in Financial Services
Reply Time
8h 7m
NPS Score
-13
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 8h 44m
Oct '25 - Sep '26
Frequently Asked Questions About RSA Retail Savings Bonds
What do customers say about RSA Retail Savings Bonds?
Based on recent customer reviews, RSA Retail Savings Bonds is criticised heavily for administrative delays and weak communication. Investors describe withdrawal and maturity requests going unanswered for weeks, incident numbers logged with no follow up, and help line calls left ringing for over an hour. Several reviewers report missing capital, unexplained payout amounts, and confusion between the stated seven day and quoted fifteen day turnaround. Requirements such as affidavits for changing a phone number frustrate older investors. One reviewer praised a same day maturity payout.
Is RSA Retail Savings Bonds trustworthy?
RSA Retail Savings Bonds has a TrustIndex of 3.3 out of 10 on Hellopeter, based on 14 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 8 hours 44 min. Hellopeter has tracked RSA Retail Savings Bonds across 106 total reviews. How is the TrustIndex calculated? →
Recent reviews (14)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Mar 2016
I had an investment that matured recently and expected payment into my account on the 21st June
I had an investment that matured recently and expected payment into my account on the 21st June. When nothing came into my account a week later, tried contacting the queries line unsuccessfully, then sent several emails, which resulted in several incident numbers being created but no proper feedback. I'm currently on the line waiting for 1hr 18mins no one answering. I've sent an email to a contact at the National Treasury and hoping for resolution soon. All I need is someone to acknowledge that an error was made but my funds are secure and going to be resolved soon.
1 reviews | Active since Mar 2016
I had an investment that matured recently and expected payment into my account on the 21st June
I had an investment that matured recently and expected payment into my account on the 21st June. When nothing came into my account a week later, tried contacting the queries line unsuccessfully, then sent several emails, which resulted in several incident numbers being created but no proper feedback. I'm currently on the line waiting for 1hr 18mins no one answering. I've sent an email to a contact at the National Treasury and hoping for resolution soon. All I need is someone to acknowledge that an error was made but my funds are secure and going to be resolved soon.
1 reviews | Active since Jun 2026
Poor Service wouldn’t recommend RSA retail savings bond as your investment choice
I would not recommend RSA Retail savings bond , I need funds for a urgent matter and made a withdrawal request on the 01 June 2026 already today is the 08th almost 10 days and no feedback whatsoever , I don’t get through to them through phone calls either because no answer , no email received from them that they received my requests,this is just poor and I wouldn’t recommend
1 reviews | Active since Jun 2026
Poor Service wouldn’t recommend RSA retail savings bond as your investment choice
I would not recommend RSA Retail savings bond , I need funds for a urgent matter and made a withdrawal request on the 01 June 2026 already today is the 08th almost 10 days and no feedback whatsoever , I don’t get through to them through phone calls either because no answer , no email received from them that they received my requests,this is just poor and I wouldn’t recommend
1 reviews | Active since May 2022
Disappointed
I am writing to follow up on my withdrawal request, which was submitted via email on Monday. As of today, Wednesday, I have not yet received any confirmation, update, or communication regarding the status of my request. I would appreciate it if you could provide an update on the progress of my withdrawal and advise on the expected processing timeframe.
1 reviews | Active since May 2022
Disappointed
I am writing to follow up on my withdrawal request, which was submitted via email on Monday. As of today, Wednesday, I have not yet received any confirmation, update, or communication regarding the status of my request. I would appreciate it if you could provide an update on the progress of my withdrawal and advise on the expected processing timeframe.
1 reviews | Active since Apr 2026
No one answers the phone calls or emails!
On the 22nd of April, basicially two days ago. I sent an eamil requesting an early withdrwal, sent a follow up email as well and tried calling, I did not recieve a single response. Mind you the withdrawal takes 7 working days and I sent it on Wednesday already, clearly now that means it will delay because people are not responding to emails or calls. Incident - *** Incident - *** Also sent an email this morning, still nothing.
1 reviews | Active since Apr 2026
No one answers the phone calls or emails!
On the 22nd of April, basicially two days ago. I sent an eamil requesting an early withdrwal, sent a follow up email as well and tried calling, I did not recieve a single response. Mind you the withdrawal takes 7 working days and I sent it on Wednesday already, clearly now that means it will delay because people are not responding to emails or calls. Incident - *** Incident - *** Also sent an email this morning, still nothing.
1 reviews | Active since Mar 2026
Avoid SA Retail bonds
On 11 March 2026, the redemption date of my investment I received a payout of R1480.30 and R57.80 interest accrued over 5 years of investing R1300 to R1800 monthly with all interest reinvested. My statement indicates R102 306 capital invested plus interest due. After several emails directed to *** I was sent a statement for the R1480.30 only and no clarification as to what happened to the rest of the investment. Please help to investigate.
1 reviews | Active since Mar 2026
Avoid SA Retail bonds
On 11 March 2026, the redemption date of my investment I received a payout of R1480.30 and R57.80 interest accrued over 5 years of investing R1300 to R1800 monthly with all interest reinvested. My statement indicates R102 306 capital invested plus interest due. After several emails directed to *** I was sent a statement for the R1480.30 only and no clarification as to what happened to the rest of the investment. Please help to investigate.
1 reviews | Active since May 2022
Disappointed RSA Retail bonds
I am writing to follow up on my previous query (Incident #*** logged on 4 February 2026), for which I have not yet received any response. I am extremely concerned about an amount of R4 000 that appears to be missing from my RSA Retail Savings Bond account, and I request an urgent clarification. Below is a clear timeline of events for ease of reference: • On 17 December 2025, I did a rol***** on my RSA Retail Bond. • My Top-Up Savings was due to mature on 26 January 2026. • On 24 December 2025, before the rol***** and maturity, I deposited an additional R4 000 into the account. • On 27 January 2026, I received a statement reflecting that the R4 000 deposit was successfully credited to my account. • However, when I check my account now, the R4 000 is no longer reflected. Before the rol***** took place, the R4 000 was clearly visible in my account, and I have not received any communication explaining why this amount is no longer showing. I also contacted your call centre yesterday, where I was advised that I would be called back. Unfortunately, no feedback has been provided. I therefore request a detailed written explanation of what happened to the R4 000 deposit and confirmation of whether it was app****, moved, or reversed during the rol***** and maturity process. I trust this matter will be treated with urgency, as it involves my personal savings. I look forward to your prompt response
1 reviews | Active since May 2022
Disappointed RSA Retail bonds
I am writing to follow up on my previous query (Incident #*** logged on 4 February 2026), for which I have not yet received any response. I am extremely concerned about an amount of R4 000 that appears to be missing from my RSA Retail Savings Bond account, and I request an urgent clarification. Below is a clear timeline of events for ease of reference: • On 17 December 2025, I did a rol***** on my RSA Retail Bond. • My Top-Up Savings was due to mature on 26 January 2026. • On 24 December 2025, before the rol***** and maturity, I deposited an additional R4 000 into the account. • On 27 January 2026, I received a statement reflecting that the R4 000 deposit was successfully credited to my account. • However, when I check my account now, the R4 000 is no longer reflected. Before the rol***** took place, the R4 000 was clearly visible in my account, and I have not received any communication explaining why this amount is no longer showing. I also contacted your call centre yesterday, where I was advised that I would be called back. Unfortunately, no feedback has been provided. I therefore request a detailed written explanation of what happened to the R4 000 deposit and confirmation of whether it was app****, moved, or reversed during the rol***** and maturity process. I trust this matter will be treated with urgency, as it involves my personal savings. I look forward to your prompt response
1 reviews | Active since Nov 2018
Extremely unsatisfactory service
Oh my word!! I'm supposed to receive my investment in around Feb already. But because my previous registered bank details expired iv had to change them. Iv been sent from pillar to post from Feb till December. I was told that I'd receive my investment by 09 December 2025 and still havent gotten nothing. I am so exhausted from this organisation. If you seek to invest here, please make sure that you have the patience of calling and emailing endlessly.
1 reviews | Active since Nov 2018
Extremely unsatisfactory service
Oh my word!! I'm supposed to receive my investment in around Feb already. But because my previous registered bank details expired iv had to change them. Iv been sent from pillar to post from Feb till December. I was told that I'd receive my investment by 09 December 2025 and still havent gotten nothing. I am so exhausted from this organisation. If you seek to invest here, please make sure that you have the patience of calling and emailing endlessly.
1 reviews | Active since Jul 2009
Bad service
I sent all the documents 18 November for changing banking details and changing my phone number which I felt was silly since I had to do an affidavi to state that. Never in my life did any company requested an affidavit for changing phone number even though I could give them my old number. Changes still not made. I did follow up on the 28th and still no feedback or change. incident *** / WW***1 AC Botha *** was the first log and the 2nd ***. How long is this going to take?
1 reviews | Active since Jul 2009
Bad service
I sent all the documents 18 November for changing banking details and changing my phone number which I felt was silly since I had to do an affidavi to state that. Never in my life did any company requested an affidavit for changing phone number even though I could give them my old number. Changes still not made. I did follow up on the 28th and still no feedback or change. incident *** / WW***1 AC Botha *** was the first log and the 2nd ***. How long is this going to take?