Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Rosebank College is praised most for the people students meet face to face. Client services agents, librarians, IT support and lecturers are named repeatedly for patient, same day help with portals, marks and documents. A recurring counterpoint is remote administration; logged tickets, emails and call centre queries around refunds, certificates and outstanding results frequently go unresolved for weeks.
Top Strengths:
- •Teaching & Academic Support: Students name individual lecturers, librarians and wellness managers as inspiring and endlessly patient. Recurring praise covers clear explanation of learning units, availability for consultations, referencing coaching in the library and genuine care for student wellbeing.
Replied to 100% of negative reviews
Reply time on negative reviews: 7h 57m
TrustIndex
10
Perfect Score
Ranking
#1
in Colleges & Universities
Reply Time
7h 44m
NPS Score
69
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 7h 57m
Nov '25 - Oct '26
Frequently Asked Questions About Rosebank College
What do customers say about Rosebank College?
Based on recent customer reviews, Rosebank College is praised most for the people students meet face to face. Client services agents, librarians, IT support and lecturers are named repeatedly for patient, same day help with portals, marks and documents. A recurring counterpoint is remote administration; logged tickets, emails and call centre queries around refunds, certificates and outstanding results frequently go unresolved for weeks.
What is Rosebank College's biggest strength?
Rosebank College's biggest strength, according to Hellopeter's AI analysis, is Teaching & Academic Support. Students name individual lecturers, librarians and wellness managers as inspiring and endlessly patient. Recurring praise covers clear explanation of learning units, availability for consultations, referencing coaching in the library and genuine care for student wellbeing.
What are the most common complaints about Rosebank College?
The most common complaint about Rosebank College, based on Hellopeter's AI analysis of recent customer reviews, is Course Content & Accreditation. Content and delivery draw solid praise, but a recurring theme is assessment fairness and practical exposure. Students describe remarks refused after approved topics, failing on one assignment despite passing exams, and modules missing from ARC.
How does Rosebank College compare to other Colleges & Universities companies?
Rosebank College scores 3.9 out of 5 on Hellopeter's AI analysis of service quality in Colleges & Universities, compared to the Colleges & Universities industry average of 3.6. Their strongest theme is Teaching Quality (4.5); their weakest is Fees & Refunds (3.2). The top AI-rated Colleges & Universities business on Hellopeter is Teneo Online School (4.4). How is the AI Score calculated? →
Is Rosebank College trustworthy?
Rosebank College has a TrustIndex of 10 out of 10 on Hellopeter, based on 18,870 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 7 hours 57 min. Hellopeter has tracked Rosebank College across 46,124 total reviews. How is the TrustIndex calculated? →
Recent reviews (18,870)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2024
Very good service
Kgodiso nkgadima at Pretoria campus assisted me how to upload my documents on a portal she was very good ***. Mulaudzi Khuthadzo.
1 reviews | Active since Oct 2024
Very good service
Kgodiso nkgadima at Pretoria campus assisted me how to upload my documents on a portal she was very good ***. Mulaudzi Khuthadzo.
1 reviews | Active since Jul 2026
Information centre
I was assisted by Miss Nqobile Mculu and her service was excellent
1 reviews | Active since Jul 2026
Information centre
I was assisted by Miss Nqobile Mculu and her service was excellent
1 reviews | Active since Feb 2026
I was assited by Thabo Hutama from Rosebank International Pretoria CBD campus with my stamped pro...
I was assited by Thabo Hutama from Rosebank International Pretoria CBD campus with my stamped proof of registration and the service was excellent. ***
1 reviews | Active since Feb 2026
I was assited by Thabo Hutama from Rosebank International Pretoria CBD campus with my stamped pro...
I was assited by Thabo Hutama from Rosebank International Pretoria CBD campus with my stamped proof of registration and the service was excellent. ***
1 reviews | Active since Oct 2024
I was assisted by Sithandekile Ntombela with my NSC they calledbrequesting it at braamfontein ST ...
I was assisted by Sithandekile Ntombela with my NSC they calledbrequesting it at braamfontein ST *** she gave me a great service
1 reviews | Active since Oct 2024
I was assisted by Sithandekile Ntombela with my NSC they calledbrequesting it at braamfontein ST ...
I was assisted by Sithandekile Ntombela with my NSC they calledbrequesting it at braamfontein ST *** she gave me a great service
1 reviews | Active since Oct 2026
She was good at explaining everything About my deffered application Zanele Manyike Thank you
She was good at explaining everything About my deffered application Zanele Manyike Thank you
1 reviews | Active since Oct 2026
She was good at explaining everything About my deffered application Zanele Manyike Thank you
She was good at explaining everything About my deffered application Zanele Manyike Thank you