Wouldn’t recommend this Risetelecom stay away shame

I bought a voucher 26 November 2025 for R199 and till today I’ve never been connected and the problem hasn’t been solved. On their website it says I should “Pay you invoice” I reported the matter spoke to Josie said she can she my purchases. She keeps on helping me with reconnecting and being able to log in to the website but that’s not the problem. I’ve told her that but still I’m asked to take screenshots of logging in error. I then bought another voucher on the 30 November for 9.99 just to see if I’d connect. It connected and disconnected on it own when I logged in again it says “Pay your invoice “ i don’t know what to do now I’ve asked for my money back but I’m ignored on that. Calls are not answered/ WhatsApp is rep**** to very late. It’s been 1 week, couple of days and 2 weekends without being connected but I bought a R200 voucher. I just want my money back at this point 🤦🏽♀️ I’m so frustrated my tv works with internet so I’ve been in a quiet place for 2 weekends and a week, I have to buy data every second day for my phone. 😭😩😫