Unresolved Service Issues and Lack of Support - Tickets Closed

I have been without internet connection 2 weeks today, I have been calling and emailing only for them to tell me on Saturday afternoon that because there are installations happening in my building they are closing my open call and leaving me without internet, this after asking that i make myself available for a technician to come and fix it, not only did the technician NOT SHOW UP nobody bothered to get in touch to explain why not!!!! and they're the ones who called me to arrange this twice by 2 different, as if that isn't enough they blue tick the whatsapp text and when calling the phone its unanswered and you can hear people in the background with no assistance. What a nightmare! either they can't manage both the network stability and its customer support obligations or they care more about acquiring more clients instead of restoring service to me who is already tied to this subscription and mind you I had to go back and forth with them and another company because my WiFi hadn't worked consistently in nearly four months and neither them or the company were willing to take responsibility, they kept shirking responsibility even though they had communicated that they were working together, and now 2 months later I am back with the same issue, and 2 weeks wasted on backs and forth with nothing to show for it.