Ongoing Internet Issue for Weeks with No Resolution

It’s been 3 weeks and I still don’t have internet despite multiple follow-ups and technician visits. The technicians came to replace my fibre cable, but the connection was never restored. I was told that a technician would contact me to complete the configuration, but no one ever reached out.

I’ve shared all my details (name, phone number, and unit number) multiple times, yet there has been no meaningful progress or urgency from the team. The lack of communication and accountability is extremely disappointing. I work from home and rely on a stable connection, so this ongoing delay has been incredibly disruptive.

I’ve tried to be patient, but this experience has been unacceptable. I’m requesting that this issue be resolved immediately and that proper follow-up and customer care be provided.