DO NOT EVEN THINK ABOUT USING THESE PEOPLE

I would seriously advise anyone against going for Rise.

Ever since this awful service was installed I have literally never went a full week with a stable connection, every 2 days there seems to be a problem and the amount of time you have to wait to get feedback is unbelievably long.

Their support team is very unmotivated and personally doesn’t seem to care much about your frustration, you will call numerous times and your call will always go in unanswered, it has been 6 months now and I still have never had a phone call answered. Then next you will try an email or WhatsApp and if you think this will make things quicker then you’re mistaken because you will see that whoever it is is online but they will flat out ignore you messages for hours on end, 6 hours later you get a message asking no if you had been assisted.

I have been a resident of city property for 7 years and I seriously don’t understand why they would want to associate themselves with such a company.

If I could give a rating less than 1 star then I definitely would.