Based on recent customer reviews, Renewonline draws heavy criticism for its vehicle licence disc renewal service. Customers report waiting weeks rather than the promised three working days, with discs held back, faded prints, and no proactive updates from the Akasia branch or Spar collection points. Recurring complaints involve undisclosed admin fees, surprise extra payments linked to infringements or system errors, and refunds dragging on for months. A minority praise the convenience of skipping traffic department queues, noting swift delivery within a week and value for the fee despite the cost.
TrustIndex
2.7
NPS Score
-50
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Renewonline
What do customers say about Renewonline?
Based on recent customer reviews, Renewonline draws heavy criticism for its vehicle licence disc renewal service. Customers report waiting weeks rather than the promised three working days, with discs held back, faded prints, and no proactive updates from the Akasia branch or Spar collection points. Recurring complaints involve undisclosed admin fees, surprise extra payments linked to infringements or system errors, and refunds dragging on for months. A minority praise the convenience of skipping traffic department queues, noting swift delivery within a week and value for the fee despite the cost.
Is Renewonline trustworthy?
Renewonline has a TrustIndex of 2.7 out of 10 on Hellopeter, based on 10 reviews in the last 12 months. They reply to 13% of negative reviews, typically within 10 hours 9 min. Hellopeter has tracked Renewonline across 199 total reviews. How is the TrustIndex calculated? →
Recent reviews (10)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jul 2025
Swaak diens
Die mense se diens is uiters *** ek wag al 2 weeke vir my ou lisensie skyfie ek sal nie die mense aanbeveel vir enige vriende of familie nie . Elke keer as ek bel om op te volg dan is dit elke keer n ander storie blykbaar het die lisensie departement "nie die template waarmee hulle die lisensie skywe op print nie " wat in my opinie n uiterse *** storie is . Mense bly weg van die mense af .
1 reviews | Active since Jul 2025
Swaak diens
Die mense se diens is uiters *** ek wag al 2 weeke vir my ou lisensie skyfie ek sal nie die mense aanbeveel vir enige vriende of familie nie . Elke keer as ek bel om op te volg dan is dit elke keer n ander storie blykbaar het die lisensie departement "nie die template waarmee hulle die lisensie skywe op print nie " wat in my opinie n uiterse *** storie is . Mense bly weg van die mense af .
1 reviews | Active since Apr 2024
Renewonline at Pick ‘n Pay Linton’s corner
If only a zero star was allowed I would give them double zero. Unprofessional, unreliable and useless. I was told they take 3 days, it’s my second week. Should have just went to postnet or traffic department. Save yourself a headache from this claim to be… no direct communication with licensing department or paycity. Avoid.
1 reviews | Active since Apr 2024
Renewonline at Pick ‘n Pay Linton’s corner
If only a zero star was allowed I would give them double zero. Unprofessional, unreliable and useless. I was told they take 3 days, it’s my second week. Should have just went to postnet or traffic department. Save yourself a headache from this claim to be… no direct communication with licensing department or paycity. Avoid.
1 reviews | Active since Sept 2009
Terrible service and system do not use
Will never use it again, borde line a ****, they load a payment / blocker after u paid, then u have to pay there admin fee again. They do this multiple times and do not disclose up front. **** service also, stay away or u will be paying endlessly
1 reviews | Active since Sept 2009
Terrible service and system do not use
Will never use it again, borde line a ****, they load a payment / blocker after u paid, then u have to pay there admin fee again. They do this multiple times and do not disclose up front. **** service also, stay away or u will be paying endlessly
1 reviews | Active since Jun 2016
Keep requesting more money.
Be very weary of this company. They usually operate via Spar stores. Requested a renewal in Feb. I have two vehicles. Vehicle 1 was renewed fine. Vehicle 2 was not renewed. Followed up continuously. They now ask for an additional payment, claiming that Vehicle 1 is not licensed (they issued the disc to me). Money making scheme!!!
1 reviews | Active since Jun 2016
Keep requesting more money.
Be very weary of this company. They usually operate via Spar stores. Requested a renewal in Feb. I have two vehicles. Vehicle 1 was renewed fine. Vehicle 2 was not renewed. Followed up continuously. They now ask for an additional payment, claiming that Vehicle 1 is not licensed (they issued the disc to me). Money making scheme!!!
1 reviews | Active since Mar 2009
Dishonesty
I renewed my Hilux licence with assistance from RENEWONLINE AKASIA. After some 3 weeks I was told to trace the renewal myself despite paying for their services. I was then informed about the TRAFFIC Infringements payable. After paying the amount they stated, they tried to hide a further cost of R100 which was apparently their fees. Dishonesty is your downfall !!
1 reviews | Active since Mar 2009
Dishonesty
I renewed my Hilux licence with assistance from RENEWONLINE AKASIA. After some 3 weeks I was told to trace the renewal myself despite paying for their services. I was then informed about the TRAFFIC Infringements payable. After paying the amount they stated, they tried to hide a further cost of R100 which was apparently their fees. Dishonesty is your downfall !!
1 reviews | Active since Feb 2026
Aggrieved
Dissatisfied I have been issued with a faded disc and when I request a reprint i am told i have to pay an extra fee whereas is their mistake, i have been asking them to fix it, they telling me the barcode is clear but the license no and other number are faded. Why should i pay an extra amount, this is uncalled for.
1 reviews | Active since Feb 2026
Aggrieved
Dissatisfied I have been issued with a faded disc and when I request a reprint i am told i have to pay an extra fee whereas is their mistake, i have been asking them to fix it, they telling me the barcode is clear but the license no and other number are faded. Why should i pay an extra amount, this is uncalled for.
1 reviews | Active since Jan 2026
Very terrible service, 25 days later still waiting for my new disc.
Bad service, lack of communication, and just inability to use common sense. I thought i was saving time by using their services but 25 days later i still don't have my disc. I renewed the licence of my grey car on the 19th December 2025 and i was told i will get it 3 working days later. That did not happen and there was no communication. I went to check on the 5th of January 2026. I was then told i owe extra R1300 ( because on the system they wrote month 11 instead of the month 01 indicated on the disc i handed. i was annoyed, not because of a human error but that was not communicated to me i had to find that out when i went to check on my 10 working days late disc ( SO WHAT IS THE SERVICE EXTRA, WE ARE PAYING FOR THEN ??. On the same day i also renewed my Renault disc because it was late. yesterday the Renault disc was renewed but the grey car was not renewed because it was held back by the Renault, really??. What stupidity is that, how is the car's disc renewal held back by a disc of a car you just renewed? Payments for both cars were made on the same day, to the same company, the same system. commonsense! is that too much to ask. I thought i was saving myself few hours waiting on the traffic department lines, and here i am 25 days later still waiting for a service i was promised will be completed in 3 days.
1 reviews | Active since Jan 2026
Very terrible service, 25 days later still waiting for my new disc.
Bad service, lack of communication, and just inability to use common sense. I thought i was saving time by using their services but 25 days later i still don't have my disc. I renewed the licence of my grey car on the 19th December 2025 and i was told i will get it 3 working days later. That did not happen and there was no communication. I went to check on the 5th of January 2026. I was then told i owe extra R1300 ( because on the system they wrote month 11 instead of the month 01 indicated on the disc i handed. i was annoyed, not because of a human error but that was not communicated to me i had to find that out when i went to check on my 10 working days late disc ( SO WHAT IS THE SERVICE EXTRA, WE ARE PAYING FOR THEN ??. On the same day i also renewed my Renault disc because it was late. yesterday the Renault disc was renewed but the grey car was not renewed because it was held back by the Renault, really??. What stupidity is that, how is the car's disc renewal held back by a disc of a car you just renewed? Payments for both cars were made on the same day, to the same company, the same system. commonsense! is that too much to ask. I thought i was saving myself few hours waiting on the traffic department lines, and here i am 25 days later still waiting for a service i was promised will be completed in 3 days.
1 reviews | Active since Oct 2021
Worst experience ever
I have a refund due to me. After numerous calls and emails they just give the same answer. Before we went on December break I contacted them and asked about it and they said that it had been processed (after it was apparently processed previously as well) and that it should clear on the 24th. I have yet to receive my refund. Banking details were sent and co formed on November 24. I use this company for all our fleet renewals and this is just the most pathetic service I have received. All they say is it is being processed or already processed but nothing happens. It took 4 months the previous time to receive a refund!
1 reviews | Active since Oct 2021
Worst experience ever
I have a refund due to me. After numerous calls and emails they just give the same answer. Before we went on December break I contacted them and asked about it and they said that it had been processed (after it was apparently processed previously as well) and that it should clear on the 24th. I have yet to receive my refund. Banking details were sent and co formed on November 24. I use this company for all our fleet renewals and this is just the most pathetic service I have received. All they say is it is being processed or already processed but nothing happens. It took 4 months the previous time to receive a refund!