Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Renasa is described as a broker centric insurer where named individuals carry the experience. Customers consistently praise Agent Quality & Customer Care (4.6) and Communication & Responsiveness (4.3), citing near immediate turnaround times and staff who take ownership. A recurring theme is that Claims Handling & Resolution (3.2) is far more uneven, with appliance and motor claim disputes driving the strongest dissatisfaction.
Top Strengths:
- •Agent Quality & Customer Care: Brokers and clients repeatedly name individuals such as Michelle van der Linde, Jonathan Manuel, Zameer Ahmed, Sumitha Nandlal and Genene Cleophas, describing them as knowledgeable, patient assets who go the extra mile and make clients feel genuinely valued.
Replied to 100% of negative reviews
Reply time on negative reviews: 74h 27m
TrustIndex
7.9
Ranking
#11
in Brokers
Reply Time
95h 29m
NPS Score
32
Recommended: Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 74h 27m
Nov '25 - Oct '26
Frequently Asked Questions About Renasa
What do customers say about Renasa?
Based on recent customer reviews, Renasa is described as a broker centric insurer where named individuals carry the experience. Customers consistently praise Agent Quality & Customer Care (4.6) and Communication & Responsiveness (4.3), citing near immediate turnaround times and staff who take ownership. A recurring theme is that Claims Handling & Resolution (3.2) is far more uneven, with appliance and motor claim disputes driving the strongest dissatisfaction.
What is Renasa's biggest strength?
Renasa's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Brokers and clients repeatedly name individuals such as Michelle van der Linde, Jonathan Manuel, Zameer Ahmed, Sumitha Nandlal and Genene Cleophas, describing them as knowledgeable, patient assets who go the extra mile and make clients feel genuinely valued.
What are the most common complaints about Renasa?
The most common complaint about Renasa, based on Hellopeter's AI analysis of recent customer reviews, is Claims Handling & Resolution. While broker facing claims staff are praised for speed, dissatisfied customers describe power surge and appliance claims repudiated despite technician reports, motor claims unauthorised for months, expired car hire and settlement values replacing their own quotations.
How does Renasa compare to other Brokers companies?
Renasa scores 4 out of 5 on Hellopeter's AI analysis of service quality in Brokers, compared to the Brokers industry average of 3.1. Their strongest theme is Agent Quality (4.6); their weakest is Claims Handling (3.2). The top AI-rated Brokers business on Hellopeter is Brolink (4). How is the AI Score calculated? →
Is Renasa trustworthy?
Renasa has a TrustIndex of 7.9 out of 10 on Hellopeter, based on 161 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 74 hours 27 min. Hellopeter has tracked Renasa across 473 total reviews. How is the TrustIndex calculated? →
Recent reviews (161)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jul 2016
Joel Hlongwa from Renasa provides incredibly fast and efficient service in a consistent manner
Joel Hlongwa from Renasa provides incredibly fast and efficient service in a consistent manner. No matter the request, Joel is always on top of it and delivers without delay. It is a pleasure doing business with someone so professional and reliable. Thank you, Joel, for your outstanding support!
1 reviews | Active since Jul 2016
Joel Hlongwa from Renasa provides incredibly fast and efficient service in a consistent manner
Joel Hlongwa from Renasa provides incredibly fast and efficient service in a consistent manner. No matter the request, Joel is always on top of it and delivers without delay. It is a pleasure doing business with someone so professional and reliable. Thank you, Joel, for your outstanding support!
1 reviews | Active since Feb 2023
Support and Guidance
Menzi Radebe has been extremely helpful, he is always willing to share his expertise and help us find a way to get business on board regardless of the day or time. Having that level of support makes doing business with Renasa that much easier.
1 reviews | Active since Feb 2023
Support and Guidance
Menzi Radebe has been extremely helpful, he is always willing to share his expertise and help us find a way to get business on board regardless of the day or time. Having that level of support makes doing business with Renasa that much easier.
1 reviews | Active since Sept 2026
Exceptional service from Zameer Ahmed
I would like to commend Zameer Ahmed from the KZN branch for his outstanding service when it comes to assisting us with quotes and product knowledge on the RENASA product range.
1 reviews | Active since Dec 2013
Service Excellence - Nolan Govender - Renasa Durban I wholeheartedly recommend Nolan Govender @ ***
Service Excellence - Nolan Govender - Renasa Durban I wholeheartedly recommend Nolan Govender @ Renasa Durban for his outstanding claim support. From the start of our business relationship, his professionalism, dedication, and attention to detail was evident. He consistently went above and beyond to ensure that every aspect of the service experience was seamless and efficient. His responsiveness was prompt and courteous, making communication effortless. What stands out most is his genuine commitment to ensuring claims are handled timeously.
1 reviews | Active since Dec 2013
Service Excellence - Nolan Govender - Renasa Durban I wholeheartedly recommend Nolan Govender @ ***
Service Excellence - Nolan Govender - Renasa Durban I wholeheartedly recommend Nolan Govender @ Renasa Durban for his outstanding claim support. From the start of our business relationship, his professionalism, dedication, and attention to detail was evident. He consistently went above and beyond to ensure that every aspect of the service experience was seamless and efficient. His responsiveness was prompt and courteous, making communication effortless. What stands out most is his genuine commitment to ensuring claims are handled timeously.