Scores reflect the Overall AI Score for each category
Based on recent customer reviews, RCS Group Registered Credit and Financial Service Provider draws heavy criticism for administrative and collections handling. Customers report refunds on settled loans and store cards taking months, paid-up and closure letters never arriving, and emails to the contact centre going unanswered. Many describe repeated debit order errors, aggressive daily collection calls, and confusion over interest and settlement figures on Game, Makro, Builders and PnP accounts. A smaller group praises individual consultants who resolved complaints professionally, quickly and with clear telephone communication.
TrustIndex
2.4
NPS Score
-69
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About RCS Group Registered Credit and Financial Service Provider
What do customers say about RCS Group Registered Credit and Financial Service Provider?
Based on recent customer reviews, RCS Group Registered Credit and Financial Service Provider draws heavy criticism for administrative and collections handling. Customers report refunds on settled loans and store cards taking months, paid-up and closure letters never arriving, and emails to the contact centre going unanswered. Many describe repeated debit order errors, aggressive daily collection calls, and confusion over interest and settlement figures on Game, Makro, Builders and PnP accounts. A smaller group praises individual consultants who resolved complaints professionally, quickly and with clear telephone communication.
Is RCS Group Registered Credit and Financial Service Provider trustworthy?
RCS Group Registered Credit and Financial Service Provider has a TrustIndex of 2.4 out of 10 on Hellopeter, based on 32 reviews in the last 12 months. Hellopeter has tracked RCS Group Registered Credit and Financial Service Provider across 323 total reviews. How is the TrustIndex calculated? →
Recent reviews (32)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jun 2018
DO NOT TAKE OUT A GAME LOAN WITHOUT THINKING TWICE — TERRIBLE CUSTOMER SERVICE
I am absolutely furious about how Game/RCS has handled my loan account. I am a customer who has NEVER missed a payment. I take my financial commitments seriously and I do not play around when it comes to my credit record. So imagine my anger when Game suddenly did not take my normal agreed instalment in full. They took only a portion of it and then sent me an SMS telling me to pay the remaining balance through a payment method I had never requested or agreed to. I immediately contacted them because something was clearly wrong. I emailed them on Monday and received absolutely no response. On Tuesday I called Customer Care and spoke to Zola. While I was explaining the situation, she put me on mute and I was effectively cut off, forcing me to call back. I then spoke to Jillian, who actually looked into the account. Jillian herself said she could not understand why this had happened and, based on what she could see, said it appeared that this may actually have been my final instalment. I did not accept that as an explanation because that is not my understanding of my loan position. Jillian told me she would escalate the matter to Finance and call me back today. She never did. Instead, I have now received an email AND SMS stating: We have not received your required payment on your Game Loan account. R1,234.69 is now due.” This is where I am absolutely LIVID. It now appears that I have been treated/reported as a non-payer, despite the fact that I have never missed my payments and despite me contacting Game immediately when THEIR debit did not go according to the normal arrangement. That is not a small issue. A negative listing with a credit bureau can directly affect my credit record and my ability to make other financial plans. I am currently busy with plans of my own, and I will NOT allow an error or administrative failure on Game/RCS's side to potentially damage my creditworthiness. I have done everything a responsible customer is supposed to do. I paid my account, noticed when the debit was not correct, contacted them immediately, emailed them, followed up by phone and gave them the opportunity to investigate. Instead, they ignored my email, failed to call me back as promised and then sent me a message effectively accusing me of failing to pay. I will not be taking this lying down. I am posting this as a warning to other customers: check your Game/RCS account and every debit extremely carefully. Do not assume that because you have always paid on time, your account will automatically be handled correctly — and if something goes wrong, keep every SMS, email and record of every conversation. I expect a proper investigation, a full and accurate account of what happened, my account corrected immediately, and confirmation that my credit record has not been unfairly or incorrectly damaged. This is completely unacceptable.
1 reviews | Active since Jun 2018
DO NOT TAKE OUT A GAME LOAN WITHOUT THINKING TWICE — TERRIBLE CUSTOMER SERVICE
I am absolutely furious about how Game/RCS has handled my loan account. I am a customer who has NEVER missed a payment. I take my financial commitments seriously and I do not play around when it comes to my credit record. So imagine my anger when Game suddenly did not take my normal agreed instalment in full. They took only a portion of it and then sent me an SMS telling me to pay the remaining balance through a payment method I had never requested or agreed to. I immediately contacted them because something was clearly wrong. I emailed them on Monday and received absolutely no response. On Tuesday I called Customer Care and spoke to Zola. While I was explaining the situation, she put me on mute and I was effectively cut off, forcing me to call back. I then spoke to Jillian, who actually looked into the account. Jillian herself said she could not understand why this had happened and, based on what she could see, said it appeared that this may actually have been my final instalment. I did not accept that as an explanation because that is not my understanding of my loan position. Jillian told me she would escalate the matter to Finance and call me back today. She never did. Instead, I have now received an email AND SMS stating: We have not received your required payment on your Game Loan account. R1,234.69 is now due.” This is where I am absolutely LIVID. It now appears that I have been treated/reported as a non-payer, despite the fact that I have never missed my payments and despite me contacting Game immediately when THEIR debit did not go according to the normal arrangement. That is not a small issue. A negative listing with a credit bureau can directly affect my credit record and my ability to make other financial plans. I am currently busy with plans of my own, and I will NOT allow an error or administrative failure on Game/RCS's side to potentially damage my creditworthiness. I have done everything a responsible customer is supposed to do. I paid my account, noticed when the debit was not correct, contacted them immediately, emailed them, followed up by phone and gave them the opportunity to investigate. Instead, they ignored my email, failed to call me back as promised and then sent me a message effectively accusing me of failing to pay. I will not be taking this lying down. I am posting this as a warning to other customers: check your Game/RCS account and every debit extremely carefully. Do not assume that because you have always paid on time, your account will automatically be handled correctly — and if something goes wrong, keep every SMS, email and record of every conversation. I expect a proper investigation, a full and accurate account of what happened, my account corrected immediately, and confirmation that my credit record has not been unfairly or incorrectly damaged. This is completely unacceptable.
1 reviews | Active since Sept 2026
The lady i spoke too...
The lady i spoke too was very helpful and understanding and helped solve my problem effectively and timeously.
1 reviews | Active since Sept 2026
The lady i spoke too...
The lady i spoke too was very helpful and understanding and helped solve my problem effectively and timeously.
1 reviews | Active since Nov 2012
*****ulent and unfair treatment of customers
They change your debit order amount so that any extra money you want to pay in does not deduct from the total loan amount. They also did this without consent or notification and refuse to correct the interest calculated on the higher loan amount because of their changes.
1 reviews | Active since Nov 2012
*****ulent and unfair treatment of customers
They change your debit order amount so that any extra money you want to pay in does not deduct from the total loan amount. They also did this without consent or notification and refuse to correct the interest calculated on the higher loan amount because of their changes.
1 reviews | Active since Aug 2011
Non-Receipt of Electricity Token Purchased via RCS Builders’ Card
On 01 April 2026, I purchased electricity using my RCS Builders’ Card through Blue Label. I have not received the token. I immediately contacted your toll-free support and was assured that my issue would be resolved within five days. To date, I have received no feedback. Instead, I have been passed from one department to another with no resolution. This is completely unacceptable, as I was left without electricity over the Easter weekend, causing significant inconvenience. I demand that this matter be resolved immediately and that I receive the token without further delay. I expect a prompt response confirming the resolution.
1 reviews | Active since Aug 2011
Non-Receipt of Electricity Token Purchased via RCS Builders’ Card
On 01 April 2026, I purchased electricity using my RCS Builders’ Card through Blue Label. I have not received the token. I immediately contacted your toll-free support and was assured that my issue would be resolved within five days. To date, I have received no feedback. Instead, I have been passed from one department to another with no resolution. This is completely unacceptable, as I was left without electricity over the Easter weekend, causing significant inconvenience. I demand that this matter be resolved immediately and that I receive the token without further delay. I expect a prompt response confirming the resolution.
1 reviews | Active since May 2009
RCS CREDIT__Cahoots with MOBICRED fools
I have an RCS grey credit card which closed around a year or few months ago. I opened this account during covid....I stopped using this card just after lock down was lifted...I got an email statement in 2026 that I owe less than R200 and the account should have been closed....even today in April they still remiding me to pay...Please dnt confuse this with MOBICRED...iam talking about RCS credit stupid card...close my account please its been soo many years this card remained on credit but you never missed your debit...*** YOU
1 reviews | Active since May 2009
RCS CREDIT__Cahoots with MOBICRED fools
I have an RCS grey credit card which closed around a year or few months ago. I opened this account during covid....I stopped using this card just after lock down was lifted...I got an email statement in 2026 that I owe less than R200 and the account should have been closed....even today in April they still remiding me to pay...Please dnt confuse this with MOBICRED...iam talking about RCS credit stupid card...close my account please its been soo many years this card remained on credit but you never missed your debit...*** YOU
1 reviews | Active since Nov 2012
Pathetic service
I am बेहद frustrated with the pathetic service received from RCS. On 02/04/2026, I contacted RCS to update my debit order details from one bank to another. I was clearly advised to submit a copy of my ID and confirmation of my new banking details, which I promptly did. To my surprise, I then received a response requesting—again—a copy of my ID, as well as a copy of my store card. This is completely unacceptable. Not only is this repetitive and inefficient, but is not totally not acceptable and I am going to report this matter further. It is extremely disappointing to deal with such poor service, lack of clear communication, and disregard for customer convenience. An urgent resolution to this matter is required before I escalate the case further.
1 reviews | Active since Nov 2012
Pathetic service
I am बेहद frustrated with the pathetic service received from RCS. On 02/04/2026, I contacted RCS to update my debit order details from one bank to another. I was clearly advised to submit a copy of my ID and confirmation of my new banking details, which I promptly did. To my surprise, I then received a response requesting—again—a copy of my ID, as well as a copy of my store card. This is completely unacceptable. Not only is this repetitive and inefficient, but is not totally not acceptable and I am going to report this matter further. It is extremely disappointing to deal with such poor service, lack of clear communication, and disregard for customer convenience. An urgent resolution to this matter is required before I escalate the case further.
1 reviews | Active since Jul 2018
Poor customer service
On behalf of my mom who has an account with RCS , I called them to find out the balance on her account and the run around I have been given is unbelievable. My sister also went through the same problem with them as they demanded that my incapacitated mother should call herself and she informed them this person is not well and hence we are calling all shops she has accounts with to pay the remaining balance. Can someone more compassionate and intelligent please call me and assist in this issue.
1 reviews | Active since Jul 2018
Poor customer service
On behalf of my mom who has an account with RCS , I called them to find out the balance on her account and the run around I have been given is unbelievable. My sister also went through the same problem with them as they demanded that my incapacitated mother should call herself and she informed them this person is not well and hence we are calling all shops she has accounts with to pay the remaining balance. Can someone more compassionate and intelligent please call me and assist in this issue.