Very Bad Service

Good Afternoon,

I am not pleased or happy with the current service I have received from Rapidnet.co.za.

I have signed up for the 10MB uncapped wireless offer as advertise on their website.

A consultant contacted me with a prompt response after that and made an appointment for a technician to come to my house to do a survey and get LOS for their tower.

Now this is where it gets interesting.

The tech was here 3 weeks ago, he did a survey and promised me that I will get a detailed report by COB or early the following morning.

3 weeks have passed. Havent received an email, nor anything in the post. Not even a phone call or sms.

Yesterday I have reveived a call from Sir Thabo - asking me if they can come install the package the following day. I told him that no they cannot as I have not yet received my report on the survey that was done. He asked me did I sign up for the 5MB package and I told him no I havent.

His reply in kind words to me was that he will phone me back within 5mins.

24hours later. No call received. No feedback given to me. Absolutely NOTHING!

I have tried making calls numerous time to the number displayed on their website but all I hear is that a person available will take my call shortly.

I have even send an email. Not even a reply on that.

I am not a happy customer. I think its a very bad service.

Morné Botha - **********