Really poor service

I have been with Rapidnet for internet services for over four years. I have had some challenges but have also seen some improvement in their systems. However, in my opinion, their support team is absolutely poor. They are definitely not qualified enough to provide the kind of service I expect. This is evident from some of their attitudes and the really illogical questions they ask. I have complained about this on multiple occasions but there doesn't seem to be any action taken to resolve this competency issue. As I type this, one of the links at my alternate address has been down for two days with still no resolution in site. The inconvenience this is causing me now is phenomenal. I have mentioned to them on many occasions that because nobody lives permanently at this address, the internet link is critical for me to monitor the premises via CCTV......which I have not been able to do for the past two days. Rapidnet management seems to forget that we are people that also hold a job with working times. Really disappointing service. They seriously need to get their house in order, or we may have to look at alternative service providers in the area.