Really appalling service by Rapidnet

Rapidnet initially started with excellent support and speed of response. In my opinion, as the company grew, less was being done to ensure customer needs are met. Once again, in my opinion, they have an inexperienced staff at their support desk that makes call resolution a nightmare. This past year alone I have experienced several fibre breaks and really poor internet speeds at times...leading me to believe that their infrastructure cannot sustain their customer base. Despite all the frustrations voiced, their senior leadership just don't care. I have yet to be called by one of their senior leaders to enquire about the many challenges I have been experiencing. Today was the limit.....called their support number over 5 times totalling over 17 minutes and I couldn't get through. I need to really start considering an alternative provider.