Rapidnet service provider is definitely not a provider of choice for anyone in the future

I am a customer of rapidnet for the last 3 years, i have a 1mb line, due to the Corona Virus i am forced to work from home and this needed to be upgraded to a 5mb line which was done on the 23/03, i log in on the 24/03 and have no internet access, i try calling their contact centre and cannot get through now what kind of service provider is this? I am unable to work the entire day...not forgetting that I had to call this service provider everyday last week, their sales team dont work on a saturday so you have to wait until Monday to upgrade and being an existing customer you still need to complete forms to confirm your upgrade and debit order details(which they already have). One of the sales staff provided me with the incorrect information which is so unprofessional. NB: However on a better note the staff at the support center are the most friendly, efficient and helpful guys they give the best customer service any customer would want, they are absolutely brilliant, namely( Joe, Benjamin,Jesse, Jeremy) I have never received such exceptional customer service ever, a big thank you to you guys you are absolutely amazing although your company is ****.