Rapidnet; ****mers or signal providers

Are Rapidnet ****mers or signal providers, since I`ve had Rapidnet at least 30 to 40% of the time no signal.26, 27 and 28 of March, no signal, my banking is done by internet, so with no signal for 3 days, I could not pay, although the month ends on 31 March, my service is suspended on 27March, and I get a R 95 penalty for late payment. Is this ethical, again no signal from 1700 April21 to 11.45 April 22, this goes on every week, and sometimes daily