Rapidnet is **** - terrible service from day 1

Honestly, a full month hasn't even completed and I'm highly disappointed.

The service has been **** from day 1. They offer 10Mbps but I've never seen it. Their speed test is inaccurate and support is pathetic.

I spend more time on the phone with them than I do at my actual job. This ongoing issue has been for the past week where myself and others have had no service at all for many hours is the worst.

There is no way to contact head office directly because the people here on durban don't understand anything you say. The only person who was honest was the sales lady Mivasha but I couldn't speak to her much as at some point chantal(another person who needs to learn more about customer service) took over. There are a few that are ohk, I mean I wouldn't rate them a 10/10 but the rest, Definitely not an asset to the company.

I spent an entire morning telling IT that my speed is not good and there is a very bad delay. Instead of assisting all Jeremy did was show me the test on his end to say everything seems normal on his end. So I the customer must be lying obviously because I want to spend my days talking to these people. You guys should see me sent emails, all you see is "rapidnet"

There is no cooling off period for the agreement but I guess that's my fault because I should have asked more about that. But trust me, once I can this **** will be canceled and I would rather pay more and deal with competent people.

No one will discuss the reimbur*****t of the days the data was not accessible and the time and airtime of mine put into this.

Point is - DONT EVER USE THIS SERVICE!