Rapidnet appalling customer service and internet service

I am absolutely disappointed in the way we are treated as customers of this internet provider. We have been with rapidnet since lockdown and the one thing that is guaranteed is that we will definitely have downtime. If you thought load shedding is bad, try being with rapid net. My wife called in today as yet again the internet went down. The wonderful advisor who clearly had mastered what great customer service is, decided to raise his voice at my wife when she called in to report that the internet isn't working. He also went further by saying that she is the only customer or of 2000 that had issues with the service. Which is like saying if you buy a new car and it is continuously giving you issues then you should just accept it. She also requested a manager but they were all busy "fixing the server" according to the agent. Rapidnets policy of training their staff to provide a good service and resolving complaints is clearly not a priority. My wife works from home and that's the reason we took out the contract in the first place. I doubt Rapidnet will look into this complaint as they don't seem to care about their customers.