Rapid net poor customer service

First month dealing with this internet provider was amazing no issue and if there was a problem it was resolved as soon as possible. Ive had internet issues from last week and they keep saying there was an issue then its resolved. But there are issues every day.i call the customer line and noone answers. Eventually when i use a different number i get through. Then they assure me the issues are resolved. Now after complaining again they say there is a problem in my area. Ive asked to speak to a manager or supervisor but no one wants to call me.