Promised 20Mbps, Getting 2Mbps — Still No WiFi, No Help!

I signed up with Rapidnet for a 20Mbps internet line, but what I received is a total nightmare. Since installation, I’ve consistently been getting 2Mbps or less — when it even works at all. At this point, I don’t even have a working internet connection, and I’m beyond frustrated.

I’ve sent multiple emails, made several phone calls, and tried everything I could to get assistance. But it’s all been ignored or brushed off. Zero accountability. Zero urgency. Absolutely no feedback or support. I even switched off the WiFi today out of pure frustration, it’s useless!

Rapidnet had no issue setting up the service and taking my money, but when it comes to actually delivering what was promised or providing support, they’re nowhere to be found.

This is unacceptable. I’m paying for a service that’s not working, never worked and I’m getting no help in fixing it.